Playbook Server Assistant
About The Position
The Playbook Sports Bar Server Assistant supports the bar and dining room by bussing tables, stocking service stations, maintaining bar cleanliness, and assisting servers and bartenders to provide efficient service and a high-quality guest experience. The role also delivers food from the kitchen accurately and promptly, ensuring orders are complete and brought to the correct seat. The assistant collaborates closely with kitchen and front-of-house teams while maintaining cleanliness, organization, and a professional demeanor. The position requires knowledge of food and beverage offerings, consistent execution of service standards, attentive guest service, and compliance with health, safety, and sanitation standards. The schedule must be flexible and may include weekends, holidays, and all shifts.
Requirements
- Ability to communicate effectively with guests, team members, and management in written and verbal form.
- Fluency in spoken, read, and written English.
- One year of experience in gourmet, fine dining, or high-volume restaurants.
- Must be at least 21 years of age.
- Must possess or obtain a California Food Handler Certification.
- Ability to work a flexible schedule, including weekends, holidays, and all shifts.
Responsibilities
- Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting its values.
- Maintain in-depth knowledge of food and beverage offerings, explain the menu, and make recommendations using prescribed verbiage.
- Follow the department’s steps of service consistently.
- Deliver food promptly and professionally to the correct table, ensuring proper presentation, garnishes, temperature, and quality.
- Provide bread and water service according to service standards.
- Monitor guest satisfaction, anticipate needs, promptly address requests or concerns, and escalate issues when appropriate.
- Communicate effectively with kitchen, expo, and front-of-house staff to support smooth service and accurate orders.
- Set up, maintain, and break down the dining room, back bar, service stations, and expo areas, including condiments, utensils, and napkins.
- Clear dirty dishes and glassware from tables, bars, and service areas using prescribed methods.
- Maintain cleanliness, organization, and sanitation in dining room, kitchen, back bar, and service stations.
- Follow health, safety, and sanitation standards.
- Provide attentive, friendly, and personalized service throughout the dining experience.
- Perform additional tasks as directed by supervisors or managers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
