Playbook Server Assistant
About The Position
The Playbook Sports Bar Server Assistant supports the bar and dining room by bussing tables, stocking service stations, maintaining bar cleanliness, and assisting servers and bartenders to ensure efficient service and a high-quality guest experience. The role also delivers food from the kitchen promptly and accurately, ensuring orders are complete and delivered to the correct seat. It requires close collaboration with kitchen and front-of-house teams while maintaining cleanliness, organization, and a professional, polished demeanor. The position is responsible for supporting Graton Resort & Casino’s hospitality values, learning food and beverage offerings, following service standards, and providing attentive, personalized guest service. The assistant helps set up, maintain, and break down dining and service areas, monitors guest satisfaction, and follows health, safety, and sanitation standards. Duties may be changed, expanded, reduced, or delegated by management to meet business needs.
Requirements
- Ability to communicate effectively with guests, team members, and management in written and verbal form.
- Fluency in spoken, written, and read English.
- One year of experience in gourmet, fine dining, or high-volume restaurants.
- Must be at least 21 years of age.
- Must possess or obtain a California Food Handler Certification.
- Ability to work a flexible schedule, including weekends, holidays, and all shifts.
Responsibilities
- Support Graton Resort & Casino’s hospitality values.
- Maintain in-depth knowledge of food and beverage offerings, explain the menu, and make recommendations using prescribed verbiage.
- Follow the department’s steps of service to support a high-quality guest experience.
- Deliver food promptly and professionally to the correct table and seat, ensuring proper presentation, garnishes, temperature, and quality.
- Provide bread and water service according to service standards.
- Monitor guest satisfaction, anticipate needs, respond promptly to concerns or requests, and escalate issues when appropriate.
- Communicate with kitchen, expo, and front-of-house staff to support smooth service and accurate orders.
- Set up, maintain, and break down the dining room, back bar, service stations, and expo areas, including condiments, utensils, and napkins.
- Clear dirty dishes and glassware from tables, bars, and service areas using prescribed methods.
- Maintain cleanliness, organization, and sanitation in dining, kitchen, back bar, and service station areas.
- Follow health, safety, and sanitation standards.
- Provide attentive, friendly, personalized service throughout the dining experience.
- Assist with additional tasks as directed by supervisors or managers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
