Play Facilitator

Rehmann•Grand Rapids, MI

About The Position

The Play Facilitator supports museum operations and creates a welcoming, safe, and engaging environment for guests. The role includes opening and closing the museum, carrying out daily procedures established by the Guest Experience Manager, facilitating exhibits and field trips, assisting at the front desk and gift shop, and maintaining clean, accessible spaces. Facilitators work part-time, up to 28 hours per week, on a flexible schedule that includes days, nights, and weekends. Starting wages are $15 per hour. Candidates must believe in and be able to demonstrate learning through play.

Requirements

Believe in and be able to demonstrate learning through play.
Communicate effectively with co-workers, museum visitors, volunteers, and the general public.
Have verbal and numerical aptitude to complete tasks and projects in a timely manner.
Maintain a positive attitude during large crowds and group visits.
Be alert and able to concentrate, with good judgment and analytical skills.
Meet the physical demands of keeping the museum clean and playing with children in different exhibit spaces, including daily mobility, bending, and kneeling and regular lifting.

Responsibilities

Open and close the museum and carry out daily procedures determined by the Guest Experience Manager.
Facilitate play with guests in the exhibit environment and cultivate open-ended, child-directed experiences.
Reset and tidy exhibits to maintain a high-quality guest experience and physical accessibility throughout the spaces.
Greet school groups, teachers, and chaperones; direct the lead teacher to communicate necessary information to the Front Desk.
Collect admissions and handle money exchanges responsibly; operate the gift shop register accurately and efficiently.
Answer and route telephone calls in a friendly, helpful manner.
Sell memberships and promote daily and future programs and events.
Provide clear information and answers to visitor questions.
Follow COVID cleaning protocols; pick up manipulatives and organize exhibits; regularly clean restrooms, the kitchen, and the facility.
Enforce museum policies and rules and assist with emergencies as needed.
Clean up non-hazardous materials and some bodily fluids, assist with minor exhibit repairs and maintenance, and report broken exhibits, manipulatives, and building problems to the Facilities Manager.
Assist with exterior maintenance, such as windows and snow removal.
Check work email each scheduled shift.
Communicate with the Guest Experience Manager about breaks and stepping off the floor, and coordinate tasks, breaks, and floor coverage with other Facilitators.