Play Facilitator

Rehmann•Grand Rapids, MI

About The Position

The Play Facilitator supports daily museum operations by opening and closing the museum, facilitating play in exhibits, assisting field trips, and carrying out front desk and gift shop procedures. The role helps create open-ended, child-directed experiences and maintains exhibits so they are tidy, accessible, and welcoming to guests. Facilitators also help maintain a safe and clean facility, follow COVID cleaning protocols, enforce museum policies, assist with emergencies and minor exhibit maintenance, and communicate with the Guest Experience Manager and other Facilitators. This is a part-time role that may be scheduled up to 28 hours per week, with a flexible schedule that includes days, nights, and weekends. Starting wages are $15 per hour. Facilitators must believe in and be able to demonstrate learning through play.

Requirements

Believe in and be able to demonstrate learning through play.
Communicate effectively with coworkers, museum visitors, volunteers, and the general public.
Have the verbal and numerical aptitude to complete tasks and projects in a timely manner.
Maintain a positive attitude during large crowds and group visits.
Be alert and able to concentrate, with good judgment and analytical skills.
Meet the physical demands of keeping the museum clean and playing with children in different exhibit spaces, including daily mobility, bending, and kneeling, and regular lifting.

Responsibilities

Open and close the museum and carry out daily procedures determined by the Guest Experience Manager.
Facilitate play with guests in the exhibit environment and cultivate open-ended, child-directed experiences.
Reset and tidy exhibits to provide a high-quality guest experience and maintain physical accessibility.
Greet school groups, teachers, and chaperones, and direct the lead teacher to share necessary information with the Front Desk.
Collect admissions, handle money responsibly, operate the gift shop register, and process transactions accurately and efficiently.
Answer and route telephone calls in a friendly and helpful manner.
Sell memberships and promote daily and future programs and events.
Provide clear information and answers to visitor questions.
Follow COVID cleaning protocols, organize exhibits, and regularly clean restrooms, the kitchen, and the overall facility.
Enforce museum policies and rules, assist with emergencies, and help clean up non-hazardous materials and some bodily fluids.
Assist with minor exhibit repairs and maintenance, report broken exhibits, manipulatives, and building problems to the Facilities Manager, and assist with exterior maintenance such as windows and snow removal.
Check work email each scheduled shift.
Communicate with the Guest Experience Manager about breaks and stepping off the floor, and coordinate tasks and breaks with other Facilitators.