Platform Support Analyst I

The Trade Desk•Ventura, CA

4h•Onsite

About The Position

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

Requirements

Bachelor’s Degree from a four-year university or relevant substitute experience
3+ years relevant work experience as a technical support representative in a small or medium sized business
2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
Strong SQL and HTML experience
Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
Ability to use independent judgement, decision-making, and unique approaches to routinely troubleshoot problems related to AdTech and user experience issues.
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.

Nice To Haves

Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
Experience with one or more of the following AdTech specific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
Experience in agile/scrum or related collaborative workflow

Responsibilities

Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Multi-task, manage, and resolve technical application support requests
Problem-solving and troubleshooting
Executing stored procedures and querying our database using SQL.
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
Take initiative to develop innovative and immediate remedy to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
Contribute to the company’s Knowledge Base by creating and managing new documentation while improving existing documentation.
Coordinate in-depth training on support-related tools and processes.
One to one mentoring and helping team members on technical case work.
Ensure trackability on all case and project work, to provide data driven insights to the business.
Light on-call/after-hours support.

Benefits

comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
retirement benefits such as a 401k plan and company match
short and long-term disability coverage
basic life insurance
well-being benefits
reimbursement for certain tuition expenses
parental leave
sick time of 1 hour per 30 hours worked
vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.