IT Support Analyst I

ENFRA LLC • Metairie, LA

23h

About The Position

The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Requirements

• Bachelor's Degree.
• 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function.
• Computer skills.
• Project scheduling skills.
• Planning skills.
• Technical expertise.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Responsibilities

• Receives requests for support via direct end-user contact or demand management/service desk system.
• Troubleshoots, diagnoses and resolves more complex operating errors.
• Installs and configures software or hardware updates or patches.
• Evaluates and resolves network connectivity or communications systems issues.
• Develops and maintains documentation related to systems or workstations and may provide user training.
• Ensures systems and workstations are compliant with organizational policies and security standards.
• May set up and deploy new user workstations or accounts.
• May assist with IT asset tracking
• Manages basic issues and problems, and refers more complex issues to higher-level staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees