IT Analyst I, Support Services
About The Position
The Support Services Analyst I is responsible for Tier 1 desk-side computer hardware and software support, configuration, deployment, installation, inventory, and troubleshooting. This is a fully onsite position requiring a physical presence at agency locations to facilitate hardware deployment and face-to-face user assistance. Starting pay at $22 an hour with generous benefit package and paid time off. POSITION SPECIFIC DUTIES & RESPONSIBILITIES: Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity. Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system. Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals. Manage hardware and software inventory and ensure accurate documentation. Collaborate with IT Engineering on projects and infrastructure improvements. Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager. Provide technical assistance for agency events and maintain organized IT labs and work areas. Assist in acquiring network equipment, computers, and peripherals. Research and recommend hardware and software solutions to meet agency needs. Participate in ongoing training programs and maintain technical proficiency. Support end-user training and provide guidance on technology use. Work with vendor technical support to diagnose and resolve hardware/software problems.
Requirements
- Must be a high school graduate or have HS equivalent
- Experience in computer maintenance and user support required.
- Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality.
- Must have outstanding interpersonal, communication, presentation, and computer skills.
- Must be independent, a self-starter, multi-task oriented, and energetic.
- Must be able to work closely with vendors, support agencies, and staff at multiple agencies.
- Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands.
- Strong understanding of technologies and processes.
- Experience supporting remote users.
- Strong knowledge of technology
- Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.
Nice To Haves
- Associate's degree preferred
Responsibilities
- Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity.
- Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system.
- Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals.
- Manage hardware and software inventory and ensure accurate documentation.
- Collaborate with IT Engineering on projects and infrastructure improvements.
- Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager.
- Provide technical assistance for agency events and maintain organized IT labs and work areas.
- Assist in acquiring network equipment, computers, and peripherals.
- Research and recommend hardware and software solutions to meet agency needs.
- Participate in ongoing training programs and maintain technical proficiency.
- Support end-user training and provide guidance on technology use.
- Work with vendor technical support to diagnose and resolve hardware/software problems.
Benefits
- generous benefit package
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
