Systems Analyst I – Power Platform

Cleveland Clinic

1d•Remote

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every Cleveland Clinic team member is a caregiver. As a Systems Analyst I, your caregiving begins in the office by supporting efficient workflows, system functionality, and technical operations. In this role, you will provide support for all aspects of Microsoft Power Platform while participating in the design, build, and maintenance of custom business applications and automations. You will coordinate license provisioning and assignment, and maintain a working knowledge of environment configuration, security best practices, and emerging technology advancements. A caregiver in this role works remotely in Ohio, Florida, or Nevada, Monday through Friday from 8:00 a.m. -- 5:00 p.m. Candidates must reside in Ohio, Florida, or Nevada to be considered for this role. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Requirements

Associate’s degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position
High School Diploma/GED and three years of experience
High School diploma/GED, successful completion of ITD apprenticeship program and two years of experience
Bachelor’s degree
ITIL Foundations certification is required within 6 months of hire (for Information Technology Division caregivers)

Nice To Haves

Microsoft, CompTIA or equivalent certifications
Experience in a healthcare environment
Microsoft power fx (Microsoft excel functions and equations)
Understanding of logic flows
Understanding of cloud computing
Understanding of development of CoPilot agents and use of CoPilot Studio
Knowledge of basic JSON fundamentals for troubleshooting
Strong self-direction and self-learning

Responsibilities

Provide application, technical and preventative maintenance support for the Power Platform environment.
Facilitate adherence to best practices in security, storage and license management.
Apply user and process licenses.
Create, configure and maintain environments based on departmental needs.
Monitor performance of the Power Platform tenant including space allocation, performance tracking, analytics setup and configuration and overall health.
Provide training and troubleshooting support for citizen developers and pro coders.
Document processes and application builds for future reference and continued solution integrity.
Contribute to departmental projects and solutions implementation.
Protect operations by keeping information confidential.
Maintain high level of quality work in a stressful environment.
Other duties as assigned.