Support Analyst- ERP Platform

Innovation Federal Credit Union

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About The Position

We're looking for a Support Analyst- ERP Platform to support the stability,
reliability, and effective day‑to‑day operation of Innovation’s ERP platforms
and related enterprise applications. By providing functional and technical
support, resolving incidents, supporting business users, and partnering with
vendors and IT teams, the Support Analyst helps maintain operational continuity,
mitigate risk, and ensure a consistent, high‑quality user experience. This role
also contributes to continuous improvement initiatives that enhance system
performance, documentation, and support processes.

Requirements

• Post‑secondary education in Information Systems, Business, Computer Science, or a related field; an equivalent combination of education and experience will be considered.
• 1–3 years of experience supporting enterprise or business‑critical applications.
• Basic understanding of business processes such as finance, procurement, or operations.
• Familiarity with IT service management practices including incident, problem, and change management.
• Strong analytical, problem‑solving, and troubleshooting skills with a high attention to detail.
• Ability to communicate clearly and collaborate effectively with business users, technical teams, and vendors.

Nice To Haves

• Exposure to ERP platforms such as Microsoft Dynamics 365 or similar systems is an asset but not required.
• Experience working in a regulated or risk‑aware environment is an asset.

Responsibilities

• Provide Level 2 functional and technical support for ERP platforms and related integrations, following established support and governance processes.
• Investigate, triage, and resolve incidents and service requests, escalating issues to senior team members or vendors as required.
• Perform routine monitoring of system jobs, integrations, and overall platform health to proactively identify and address issues.
• Respond to user questions and troubleshoot operational issues related to ERP platforms in a timely and professional manner.
• Execute user access provisioning, role changes, and access reviews in accordance with documented security and approval procedures.
• Support testing activities including user acceptance testing (UAT), regression testing, and post‑deployment validation.
• Assist with change and release activities by supporting deployments, conducting post‑release checks, and escalating identified risks or issues.
• Maintain and update system documentation, support procedures, and knowledge base materials to support consistent service delivery.
• Support audit, risk, and compliance activities by gathering evidence, executing assigned controls, and adhering to security, privacy, and regulatory requirements.
• Identify recurring issues and improvement opportunities, contributing to process enhancements, documentation updates, and knowledge sharing across the team.

Benefits

• Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed