Platform Specialist

Apple•New York City, NY

2d•Onsite

About The Position

Apple Inc. is hiring a Platform Specialist in New York, New York. This is a hands-on, client-facing account management role focused on driving client growth and delivering best-in-class customer service to direct and agency customers. The role owns, grows, and develops key strategic accounts across the AMR market, while building long-term partnerships in person and virtually. The Platform Specialist owns and grows a book of business by recommending ways clients can optimize campaigns to achieve their business goals. The role works closely with Client Partners, who serve as the frontline business development team, and collaborates with cross-functional marketing and product teams to share market sentiment about products. The position contributes to an inclusive, open, results-focused team culture and helps meet revenue and customer satisfaction targets. It requires a high level of outreach through email, phone, and in-person meetings to support revenue growth, account activation, and a strong pipeline across existing and new business. The role is 40 hours per week.

Requirements

Bachelor’s degree or equivalent work experience in Management, Business, Advertising, or a related field.
Five years of experience in the job offered or a related occupation.
Experience or education advising clients on optimizing campaigns on mobile search and app advertising platforms.
Experience or education managing client relationships and a sales pipeline using CRM software.
Experience or education analyzing campaign data using spreadsheet software to create reports and strategic recommendations.
Experience or education building and delivering client presentations, such as strategic plans and Quarterly Business Reviews, using presentation software.
Experience or education using SQL to query data and identify advertising campaign performance trends.
Experience or education working with internal product and support teams to address client needs and technical issues.

Responsibilities

Drive client growth and deliver best-in-class customer service to direct and agency customers.
Own, grow, and develop key strategic accounts across the AMR market.
Manage and grow a book of business by recommending campaign optimizations that help clients achieve business goals.
Build long-term client partnerships in person and virtually.
Work closely with Client Partners, who act as the frontline business development team.
Partner with marketing, product, and other cross-functional teams, and share market sentiment about products.
Contribute to a results-focused team culture that supports revenue and customer satisfaction targets.
Conduct outreach through email, phone, and in-person meetings to grow revenue, activate accounts, and build a pipeline across existing and new business.
Advise clients on optimizing campaigns on mobile search and app advertising platforms.
Manage client relationships and a sales pipeline using CRM software.
Analyze campaign data using spreadsheet software, prepare reports, and provide strategic recommendations.
Build and deliver client presentations, including strategic plans and Quarterly Business Reviews (QBRs).
Use SQL to query data and identify advertising campaign performance trends.
Work with internal product and support teams to address client needs and technical issues.

Benefits

Comprehensive medical coverage
Dental coverage
Retirement benefits
Discounted products
Free services
Reimbursement for certain education expenses, including tuition, for formal education related to career advancement at Apple
Potential eligibility for discretionary bonuses or commission payments
Potential relocation assistance
Opportunity to participate in discretionary restricted stock unit awards
Opportunity to purchase Apple stock at a discount through the Employee Stock Purchase Plan