Collaboration Platform Specialist

Horizon Media•New York, NY

1d•Hybrid

About The Position

The Collaboration Platform Specialist is responsible for the daily operations, support, and lifecycle management of the organization's enterprise collaboration platforms, including Microsoft Teams, Slack, Box, Webex, and Zoom. The specialist serves as the internal product owner for these platforms, aligning them with enterprise IT strategy, security and compliance requirements, and service delivery standards. The role works closely with Information Security, Compliance, Service Desk, Infrastructure, and End-User Technology teams to provide reliable and secure communication and collaboration experiences across the organization. It includes platform configuration and optimization, vendor coordination, governance, incident monitoring and resolution, audit participation, adoption support, and reporting on platform health and business impact.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 3 years of experience managing enterprise collaboration tools in a mid-to-large-scale organization.
Hands-on experience administering and supporting Microsoft Teams, Slack, Box, Webex, and Zoom.
Familiarity with enterprise security standards, compliance, and identity and access management.
Experience with ITSM platforms such as ServiceNow.
Strong analytical and problem-solving skills, attention to detail, and documentation skills.
Effective communication skills with technical and non-technical stakeholders.

Nice To Haves

Product ownership or project management experience in Agile environments.
Certifications in one or more collaboration platforms, such as Microsoft Teams Admin, Slack Certified Admin, or Zoom Admin.
Exposure to automation and scripting tools, such as PowerShell or APIs, for platform integration or operational efficiency.

Responsibilities

Maintain operational ownership and lifecycle management of Microsoft Teams, Slack, Box, Webex, and Zoom.
Serve as product owner and subject matter expert for collaboration technologies, leading platform configuration, optimization, and vendor management.
Collaborate with cross-functional IT teams to ensure platform configurations support corporate security and compliance policies.
Monitor platform performance, usage trends, and incidents, and coordinate timely issue resolution with internal IT resources and third-party vendors.
Partner with the Service Desk to maintain Tier 1 and Tier 2 support coverage, escalation workflows, and accurate, up-to-date knowledge base content.
Define and enforce governance frameworks, usage policies, and best practices for collaboration tools across business units.
Participate in internal audits, risk assessments, and reviews related to collaboration platforms.
Drive platform adoption and provide input into change management and user training strategies.
Develop metrics, dashboards, and reporting to evaluate platform health and business impact.