Platform Specialist - Public Sector

Ingram Micro • Buffalo, NY

3d • $43,800 - $70,100

About The Position

The Platform Specialist supports sales operations through accurate order entry, platform transaction processing, and cross-functional coordination. The role manages high-volume transactional activities, maintains data integrity, resolves order-related issues, and supports platform adoption while delivering an exceptional customer experience.

Requirements

• Associate degree and 2+ years of experience in sales operations, order management, customer support, or a related field; or high school diploma/GED and 5+ years of relevant experience.
• Experience with order entry, order processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet performance metrics/KPIs.
• Strong problem-solving and communication skills.
• Ability to work cross-functionally and independently in a dynamic environment.
• Proficiency with Microsoft Excel, Outlook, and related business applications.

Nice To Haves

• Experience with Zendesk or similar ticketing platforms.
• Knowledge of sales operations, licensing, quoting, or platform support.
• Experience in a technology, IT, SaaS, or distribution environment.
• Background in reporting, data analysis, or process improvement.
• IT-related education or experience.

Responsibilities

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order- and platform-related requests.
• Use CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt in a fast-paced, high-volume environment.

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Certain roles may be eligible for merit increases, annual bonuses or sales incentives, and long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree