Platform Solutions Engineer

Aspira • Dallas, TX

3h

About The Position

Aspira is seeking a curious, analytical, and self-driven Platform Solutions Engineer to join their Enterprise Platforms team. This role focuses on solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications. The engineer will tackle problems involving various technologies like AWS, Amazon Connect, ServiceNow, and Jira, and is expected to learn and investigate new systems to determine the best path from a business requirement to a working technical solution. The ideal candidate is proactive in seeking improvements and independently figuring out how to implement them.

Requirements

• 4+ years of experience in software development, platform engineering, automation, systems integration, or a related technical field.
• Experience designing, building, deploying and integrating cloud-based applications and services using APIs.
• Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.
• Strong troubleshooting, analytical, and communication skills.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Ability to learn quickly and investigate new systems.
• Curiosity and problem-solving ability.

Nice To Haves

• Deep expertise in AWS, Amazon Connect, ServiceNow, Jira is not expected on day one.

Responsibilities

• Design, build, and maintain integrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.
• Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.
• Design and maintain Amazon Connect contact flows and routing logic across multiple markets and queues.
• Architect notification and messaging workflows to support customer- and agent-facing use cases such as availability alerts and status updates.
• Participate in the implementation and integration of new / existing enterprise platforms.
• Analyze existing workflows and identify opportunities for automation and optimization, favoring reusable solutions over one-off fixes.
• Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.
• Design and implement AI-powered workflows and intelligent automation across business platforms, integrating AI services.
• Document architecture, workflows, and integration designs.
• Work closely with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.
• Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level