Platform Services Team Lead

Canary Systems, Inc. • Tucson, AZ

8d

About The Position

The Platform Services Team Lead provides technical leadership, team coordination, and operational oversight to support effective service delivery, process compliance, continuous improvement, and collaboration across departments. The role coordinates team workloads and resources, supports complex issue resolution, monitors team and service performance, and drives operational improvements.

Requirements

• Experience leading or coordinating technical support, platform services, implementation, or related operational teams.
• Strong technical, analytical, and problem-solving skills, with the ability to manage competing priorities and complex issues.
• Effective communication, collaboration, and organizational skills, with experience supporting cross-functional teams.

Nice To Haves

• Experience with service delivery processes, ticketing systems, databases, reporting tools, and other business applications.

Responsibilities

• Coordinate team workloads, priorities, and resources to support effective service delivery and operational objectives.
• Provide technical leadership through coaching, mentoring, onboarding, cross-training, and knowledge sharing.
• Oversee ticket quality, documentation standards, worklog accuracy, workflow compliance, and adherence to established processes.
• Support the resolution and escalation of complex technical, operational, and client-related issues while coordinating with internal stakeholders.
• Collaborate with Project Managers, Support, Field Services, Implementation, Development, and other departments to support client and business requirements.
• Monitor team performance, service delivery metrics, workload trends, and operational risks, providing recommendations and visibility to leadership.
• Drive continuous improvement through process optimization, standardization, reporting, training initiatives, and operational planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed