Platform Services Engineer, Advanced Services (Professional Services)

Pure Storage•Lehi, UT

5d•Onsite

About The Position

As part of the Advanced Services Engineering team, the Product Services Engineer is responsible for engineering and operationalising repeatable platform services that support the lifecycle of Everpure products. This role owns the readiness, automation, and standardisation of product-attached services, ensuring they can be deployed consistently, efficiently, and at global scale. Unlike consulting or solution innovation roles, the Product Services Engineer focuses exclusively on operational product services such as installation, upgrades, lifecycle management, and decommissioning (IMACD). Working closely with Product Engineering, Portfolio, and Delivery teams, you will translate product capabilities into scalable service frameworks that improve operational efficiency and accelerate customer adoption. This role sits at the intersection of Product Engineering and Advanced Services, ensuring every product service is operationally ready before being released to the field.

Requirements

Strong experience in Product engineering, infrastructure, or cloud environments
Understanding of product lifecycle and operational service design
Experience building automation and standardised operational processes
Familiarity with enterprise Products (storage, cloud, virtualization, networking)
Experience with scripting or automation tools (e.g. Terraform, Python, CI/CD pipelines)
Ability to design scalable, repeatable service models rather than one-off solutions
Strong collaboration skills across architecture, product, and engineering teams
Attention to detail and focus on operational excellence
Strong Documentation and asset management (version control) skills

Nice To Haves

Knowledge / experience of Continuous Improvement Methodologies (ie Six Sigma) preferred.

Responsibilities

Design, build, and maintain repeatable product-attached services for Everpure products and platforms
Define engineering standards for installation, upgrades, lifecycle management, and decommissioning (IMACD)
Develop service automation, tooling, runbooks, and operational procedures to improve consistency and quality
Manage process for reviewing software / code (Purity) releases to identify crucial updates and impact on existing service offerings and process
Ensure product services are aligned to product releases and engineering roadmaps.
Define service readiness criteria, operational documentation, and enablement assets before global release.
Partner with Product Engineering to operationalise new platform capabilities.
Continuously improve product services through automation, simplification, and standardisation.
Reduce delivery variation by creating globally repeatable service frameworks.
Support Delivery, Global Delivery Centers, and Centres of Excellence with operational guidance and enablement materials.
Collaborate with Services Solutions Architects to ensure innovative solution services are underpinned by robust platform capabilities.
Provide engineering expertise during pilot transitions into operational services.