Platform Operations 2

HDR•Omaha, NE

1d•Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story'

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering.
Experience with observability or monitoring platforms in enterprise infrastructure environments.
Experience supporting incident management processes and operational escalations.
Working knowledge of VMware vSphere and virtual infrastructure concepts.
Experience defining or reporting on service reliability metrics, SLAs, or SLOs.
Working knowledge of scripting for automation and data collection.

Nice To Haves

Experience with VMware Cloud Foundation Operations / vRealize Operations.
Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools.
Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools.
Exposure to cloud operations in Azure or other public cloud environments.
Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection.
ITIL Foundation or similar service management certification.

Responsibilities

Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations.
Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services.
Act as an escalation point for platform degradation, recurring alerts, and service incidents.
Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams.
Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback.
Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms.
Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability.
Establish and refine performance baselines, threshold models, and capacity trending reports.
Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows.
Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices.