Platform Operations 1

HDR • Omaha, NE

1d • Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: https://www.hdrinc.com/our-story

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
• Minimum 1 year of experience in infrastructure operations, monitoring, systems administration, or platform support.
• Foundational experience with infrastructure monitoring, alerting, or observability tools.
• Basic understanding of incident management concepts and service support processes.
• Exposure to VMware vSphere administration or virtualized infrastructure environments.
• Basic understanding of scripting or automation concepts using PowerShell, Python, or similar tools.

Nice To Haves

• Exposure to VMware Cloud Foundation, vRealize Operations, or VCF Operations.
• Familiarity with Dynatrace, Splunk, Grafana, Azure Monitor, or similar observability tools.
• Exposure to ServiceNow or other ITSM platforms.
• Understanding of service level concepts such as SLOs, SLAs, and MTTR.
• Awareness of security monitoring, access controls, and audit requirements in enterprise infrastructure.

Responsibilities

• Build, update, and maintain operational dashboards and alerting configurations for VCF platform services.
• Monitor platform health, events, and service indicators to identify issues requiring escalation.
• Support incident response activities by gathering logs, alerts, and system context for troubleshooting.
• Assist with defining and tracking service performance metrics such as availability, latency, and incident response measures.
• Maintain documentation for monitoring standards, alert thresholds, escalation procedures, and operational runbooks.
• Participate in post-incident reviews and help document findings and corrective actions.
• Support baseline performance reporting and assist with capacity trend analysis.
• Help integrate observability and monitoring tools with enterprise platforms such as ITSM and reporting systems.
• Follow operational, security, and compliance standards established for the platform environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level