Platform Operations Lead

HDR • Omaha, NE

1d • Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Minimum 7 years of experience in platform operations, infrastructure engineering, observability, site reliability, or related enterprise operations roles.
• Deep experience leading monitoring, incident management, and reliability programs for complex enterprise infrastructure.
• Expert knowledge of VMware vSphere and strong operational knowledge of VMware Cloud Foundation platforms and dependencies.
• Demonstrated experience designing service reliability frameworks, operational governance models, and metrics-based improvement programs.
• Strong experience with enterprise observability architecture, integration strategy, and automation design.
• Experience leading cross-functional technical initiatives involving operations, security, cloud, and compliance stakeholders.
• Strong understanding of cloud security practices, operational controls, and regulatory/compliance considerations.

Nice To Haves

• Deep hands-on experience with VMware Cloud Foundation Operations, Aria Operations, Aria Operations for Logs, and adjacent VCF platform tools.
• Experience supporting hybrid cloud environments and integrating public cloud operations with on-premises platforms.
• Strong familiarity with Dynatrace, ServiceNow, CMDB/ITOM, and enterprise event management ecosystems.
• Experience establishing operational controls aligned to internal audit, security policy, and compliance frameworks.
• Experience with infrastructure resilience, service restoration planning, and operational risk reduction initiatives.
• Relevant advanced certifications in VMware, Azure, security, ITIL, or observability disciplines.

Responsibilities

• Define and lead the operational strategy for observability, monitoring, incident management, and reliability engineering across the VCF platform.
• Establish enterprise-level standards for service health modeling, operational telemetry, dashboard architecture, alert governance, and SLO adoption.
• Own the major incident operational model for platform services, including escalation design, command structure, stakeholder communication, and recovery accountability.
• Drive long-term reliability improvement initiatives by identifying systemic issues, recurring failure points, and architectural opportunities.
• Lead design decisions related to integration of VCF Operations with enterprise observability, ITSM, CMDB, automation, and reporting ecosystems.
• Oversee operational readiness for additional VCF platform tools and shared services, ensuring consistent support models and telemetry coverage.
• Direct capacity and performance strategies for platform growth, resiliency, and service sustainability.
• Embed cloud security operations, monitoring controls, policy adherence, and compliance reporting into platform operations practices.
• Partner with architecture, cloud, security, compliance, and service management teams to align platform operations with enterprise standards and risk controls.
• Establish operational governance for alert quality, incident trends, post-incident action closure, and service performance reporting.
• Provide leadership, coaching, and technical direction to Platform Operations Engineers across all levels.
• Influence roadmap priorities for automation, resilience engineering, self-healing capabilities, and platform operational maturity.

Benefits

• Employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day.
• Fostering a culture of inclusion throughout our company and within our communities.
• Eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior