Platform Operations Lead

Syms Strategic Group, LLC (SSG)•Austin, TX

1d•$109,623 - $126,790•Remote

About The Position

Syms Strategic Group (SSG) is seeking an experienced Edifecs Platform Operations Lead to manage the Edifecs application support organization for a Veterans Affairs (VA) department. This full-time, 100% U.S.-based remote W-2 position requires U.S. citizenship and the ability to obtain or qualify for a Public Trust (MBI). Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The salary range is $109,623–$126,790. The Platform Operations Lead acts as Edifecs Platform Manager, ensuring operational stability, scalability, compliance, and strategic alignment. The role provides technical oversight, manages staffing, drives roadmap execution, partners with product, architecture, vendor, and business teams, and guides architecture decisions, modernization, cloud scalability, and performance strategies. It also involves hands-on platform configuration and maintenance, EDI workflow optimization and troubleshooting, system performance management, and support for releases and upgrades. The role collaborates with EDI Analysts, DevSecOps Engineers, cloud teams, development, operations, security, and business stakeholders to maintain seamless production operations. Applicants are subject to a government security investigation and other potential background checks. Interviews are conducted on Microsoft Teams with camera enabled. Applicants are asked to provide a LinkedIn profile link. Military veterans are highly encouraged to apply.

Requirements

At least 10 years of experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience.
Strong knowledge of EDIFECS architecture and transaction lifecycles.
Strong experience in AWS cloud environments.
Hands-on understanding of Edifecs XEServer, including orchestrations, batch flows, and execution contexts.
Hands-on understanding of XEngine, including validation, rulesets, and canonical structures.
Hands-on understanding of TPM, including trading partner configuration, routes, and agreements.
Hands-on understanding of EDI Gateway visibility, audit, search, and reprocessing.
Hands-on understanding of SpecBuilder, including Implementation Guide definitions and map development.
Experience managing EDI integration and all technical aspects of inbound and outbound connectivity using AS2, SFTP, FTPS, and HTTPS channels.
Experience with API-based integrations and gateway services.
Experience troubleshooting EDI transaction failures, mapping or misalignment defects, partner-specific rejection patterns, batch job flow failures, and throughput or performance degradation.
Experience optimizing job throughput, tuning engine and JVM performance, managing memory, orchestrating high availability and failover, and using monitoring dashboards for proactive detection.
Understanding of AWS EC2 instance sizing, OS tuning, storage I/O patterns, file transfer endpoints, routing, firewall coordination, network path debugging, and SSL/TLS certificate lifecycle management.
Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows.
Knowledge of compliance, audit, and partner governance.
Infrastructure-as-code experience with Ansible and Terraform.
Ability to drive ambiguous architecture decisions to resolution with limited direction.
Experience with Agile methodologies, including Scrum and Kanban, and JIRA.
Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Applications must be supported by information on the applicant's resume.

Nice To Haves

EDIFECS certification.
Deep hands-on EDIFECS experience with X.12 EDI transactions, including medical claims transactions such as 837, 834, and 277, as well as 270/271 and 278 transactions.
Knowledge of HIPAA compliance requirements in cloud data architecture.
Experience with healthcare payer/PBM systems, clearinghouses, or pharmacy operations.
AWS certification.
Master’s degree in Computer Science, Engineering, or a related technical discipline.

Responsibilities

Lead the Edifecs application support organization, ensuring operational stability, scalability, compliance, and strategic alignment.
Provide technical oversight, manage staffing, and drive roadmap execution.
Partner with product, architecture, vendor, and business teams.
Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies.
Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules.
Guide EDI Analysts in building, deploying, and optimizing Edifecs processing rules, routing logic, and batch workflows.
Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks.
Manage system logging, Java Virtual Machine (JVM) tuning, and certificate and keystore configurations.
Support release deployments, environment refreshes, patching, and upgrades.
Collaborate with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams.
Gather and translate business reporting requirements into technical data models.
Document architecture diagrams, data dictionaries, and migration runbooks.
Communicate technical architecture decisions and trade-offs to non-technical stakeholders.