Platform Operations Lead

Syms Strategic Group, LLC (SSG)•Raleigh, NC

1d•$109,623 - $126,790•Remote

About The Position

Syms Strategic Group (SSG) is seeking an experienced Edifecs Platform Operations Lead to manage the Edifecs application support organization for the Department of Veterans Affairs. This full-time position is 100% U.S.-based remote, though candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The role requires U.S. citizenship and the ability to obtain or qualify for a Public Trust (MBI). The Platform Operations Lead acts as the Edifecs Platform Manager, ensuring operational stability, scalability, compliance, and strategic alignment. The role provides technical oversight, manages staffing, drives roadmap execution, and partners with product, architecture, vendor, business, EDI, DevSecOps, and cloud teams. It guides architecture decisions, modernization, cloud scalability, performance strategies, and production operations. The role involves configuring and maintaining Edifecs XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules; guiding EDI Analysts in developing, deploying, and optimizing processing rules, routing logic, and batch workflows; and troubleshooting mappings, validation failures, functional errors, performance bottlenecks, and transaction failures. It also supports logging, JVM tuning, certificate and keystore configuration, deployments, environment refreshes, patching, and upgrades. The position requires strong Edifecs architecture and transaction-lifecycle knowledge, AWS experience, and technical expertise across EDI connectivity and integration, performance and availability, compliance, and infrastructure as code. The role also communicates architecture decisions to non-technical stakeholders, translates business reporting requirements into technical data models, resolves ambiguous architecture decisions, and maintains architecture diagrams, data dictionaries, and migration runbooks. The posting requires 10 or more years of professional experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience. An Edifecs certification is listed under professional certifications, and a master's degree in Computer Science, Engineering, or a related technical discipline is listed under formal education. Desired experience includes hands-on healthcare X12 transactions, HIPAA cloud data architecture, and healthcare payer, PBM, clearinghouse, or pharmacy operations; AWS certification is a bonus.

Requirements

10 or more years of professional experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience.
Strong knowledge of EDIFECS architecture and transaction lifecycles.
Strong experience in Amazon Web Services (AWS) cloud environments.
Excellent communication and stakeholder engagement skills.
Hands-on understanding of Edifecs XEServer orchestrations, batch flows, and execution contexts; XEngine validation, rulesets, and canonical structures; TPM trading partner configuration, routes, and agreements; EDI Gateway visibility, audit, search, and reprocessing; and SpecBuilder implementation guide definitions and map development.
Experience managing technical aspects of inbound and outbound EDI connectivity using AS2, SFTP, FTPS, and HTTPS channels.
Experience with API-based integrations and gateway services.
Experience in EDI troubleshooting and root-cause analysis.
Experience optimizing job throughput and engine performance, tuning JVMs and managing memory, orchestrating high availability and failover, and using monitoring dashboards for proactive detection.
Understanding of AWS EC2 instance sizing, OS tuning, storage I/O patterns, file transfer endpoints, routing, firewall coordination, network path debugging, and SSL/TLS certificate lifecycle management.
Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows.
Knowledge of compliance, audit, and partner governance.
Infrastructure as code experience with Ansible and Terraform.
Ability to communicate technical architecture decisions and trade-offs to non-technical stakeholders.
Experience gathering and translating business reporting requirements into technical data models.
Comfort driving ambiguous architecture decisions to resolution with limited direction.
Experience with Agile methodologies, including Scrum and Kanban, and JIRA.
Strong documentation habits, including architecture diagrams, data dictionaries, and migration runbooks.
Ability to work collaboratively with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Must be able to meet government security investigation and eligibility requirements for access to classified information.

Nice To Haves

Deep hands-on EDIFECS experience with healthcare X.12 EDI workflows, including medical claims transactions such as 837, 834, and 277, as well as 270/271 and 278 transactions.
Knowledge of HIPAA compliance requirements in cloud data architecture.
Experience with healthcare payer or PBM systems, clearinghouses, or pharmacy operations.
AWS certification.

Responsibilities

Lead the Edifecs application support organization and ensure operational stability, scalability, compliance, and strategic alignment.
Provide technical oversight, manage staffing, and drive roadmap execution.
Partner with product, architecture, vendor, and business teams.
Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies.
Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules.
Guide EDI Analysts in building, deploying, and optimizing Edifecs processing rules, routing logic, and batch workflows.
Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks.
Manage system logging, Java Virtual Machine (JVM) tuning, and certificate and keystore configurations.
Support release deployments, environment refreshes, patching, and upgrades.
Collaborate with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams.
Troubleshoot transaction failures, mapping and misalignment defects, partner-specific rejection patterns, batch job flow failures, and throughput or performance degradation.
Communicate technical architecture decisions and trade-offs to non-technical stakeholders.
Gather and translate business reporting requirements into technical data models.
Drive ambiguous architecture decisions to resolution with limited direction.
Document architecture diagrams, data dictionaries, and migration runbooks.
Collaborate with development, operations, and security teams to ensure seamless production system operations.