Platform Operations Lead

Syms Strategic Group, LLC (SSG)•Nashville, TN

1d•$109,623 - $126,790•Remote

About The Position

Syms Strategic Group (SSG) is seeking an experienced Edifecs Platform Operations Lead for a full-time, remote position supporting the Department of Veterans Affairs. The role leads the Edifecs application support organization and is responsible for the platform’s operational stability, scalability, compliance, and strategic alignment. It provides technical oversight, manages staffing, drives roadmap execution, and partners with product, architecture, vendor, business, DevSecOps, cloud, and EDI teams. The position is remote within the United States, but candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. U.S. citizenship is required, and the candidate must possess or qualify for a Public Trust (MBI). Applicants selected will be subject to a government security investigation and must meet applicable eligibility requirements. This is a W-2 position. The lead guides architecture decisions, modernization, cloud scalability, and performance strategy; configures and maintains Edifecs XEServer, XEngine, Trusted Partner Modules (TPMs), SpecBuilder, and related modules; and guides EDI Analysts in building, deploying, and optimizing processing rules, routing logic, and batch workflows. The role diagnoses mapping issues, validation failures, functional errors, and performance bottlenecks; manages logging, JVM tuning, and certificate and keystore configurations; and supports releases, environment refreshes, patching, and upgrades. The position requires strong Edifecs architecture and transaction-lifecycle knowledge, AWS experience, EDI integration and troubleshooting expertise, and the ability to communicate technical decisions and trade-offs to nontechnical stakeholders. Desired experience includes hands-on healthcare X12 transactions, HIPAA-compliant cloud data architecture, and healthcare payer, PBM, clearinghouse, or pharmacy operations. An Edifecs certification is listed under professional certifications, and AWS certification is a bonus. The posting lists a salary range of $109,623–$126,790 and a formal education preference for a master’s degree in Computer Science, Engineering, or a related technical discipline.

Requirements

At least 10 years of professional experience in EDI, healthcare, enterprise application operations, software engineering, or data engineering, with strong AWS experience.
Strong knowledge of Edifecs architecture and transaction lifecycles.
Strong experience in AWS cloud environments.
Hands-on understanding of Edifecs XEServer, including orchestrations, batch flows, and execution contexts.
Hands-on understanding of XEngine, including validation, rulesets, and canonical structures.
Hands-on understanding of TPM, including trading partner configuration, routes, and agreements.
Hands-on understanding of EDI Gateway visibility, audit, search, and reprocessing.
Hands-on understanding of SpecBuilder, including implementation guide definitions and map development.
Experience managing technical aspects of inbound and outbound EDI connectivity using AS2, SFTP, FTPS, and HTTPS.
Experience with API-based integrations and gateway services.
Experience troubleshooting EDI transaction failures, mapping or misalignment defects, partner-specific rejection patterns, batch job-flow failures, and throughput or performance degradation.
Experience optimizing job throughput and engine performance, tuning JVMs and memory, supporting high availability and failover orchestration, and using monitoring dashboards for proactive detection.
Understanding of AWS EC2 instance sizing, OS tuning, storage I/O patterns, file transfer endpoints, routing, firewall coordination, network-path debugging, and SSL/TLS certificate lifecycle management.
Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows.
Knowledge of compliance, audit, and partner governance.
Infrastructure-as-code experience with Ansible and Terraform.
Strong communication skills, including the ability to explain technical architecture decisions and trade-offs to nontechnical stakeholders.
Experience gathering and translating business reporting requirements into technical data models.
Ability to drive ambiguous architecture decisions to resolution with limited direction.
Experience with Agile methodologies, including Scrum and Kanban, and JIRA.
Strong documentation habits, including architecture diagrams, data dictionaries, and migration runbooks.
Ability to collaborate with development, operations, and security teams to ensure seamless production operations.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Edifecs certification is listed under professional certifications.
Deep hands-on Edifecs experience with X12 EDI transaction standards and workflows, including medical claims transactions such as 837, 834, and 277.
Experience with 270/271 and 278 transactions.
Knowledge of HIPAA compliance requirements in cloud data architecture.
Experience with healthcare payer or PBM systems, clearinghouses, or pharmacy operations.
AWS certification is a bonus.
Master’s degree in Computer Science, Engineering, or a related technical discipline.

Responsibilities

Lead the Edifecs application support organization as platform manager, ensuring operational stability, scalability, compliance, and strategic alignment.
Provide technical oversight, manage staffing, and drive roadmap execution.
Partner with product, architecture, vendor, and business teams.
Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies.
Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules.
Guide EDI Analysts in building, deploying, and optimizing Edifecs processing rules, routing logic, and batch workflows.
Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks.
Manage system logging, JVM tuning, and certificate and keystore configurations.
Support release deployments, environment refreshes, patching, and upgrades.
Collaborate with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams.
Oversee or support inbound and outbound EDI connectivity, including partner integrations and API-based integrations.
Perform or guide root-cause analysis of transaction failures, mapping defects, partner rejections, batch-flow failures, and throughput or performance degradation.
Support performance tuning, high availability and failover orchestration, monitoring, and proactive issue detection.
Translate business reporting requirements into technical data models.
Create and maintain technical documentation, including architecture diagrams, data dictionaries, and migration runbooks.
Work collaboratively with development, operations, and security teams to ensure production system operations.