Platform Operations Lead

Syms Strategic Group, LLC (SSG)•Atlanta, GA

1d•$109,623 - $126,790•Remote

About The Position

Syms Strategic Group (SSG) is hiring a remote Edifecs Platform Operations Lead for its Veterans Affairs (VA) department. This full-time, W-2 position leads the Edifecs application support organization and is responsible for operational stability, scalability, compliance, and strategic alignment. The role provides technical oversight, manages staffing, drives roadmap execution, and partners with product, architecture, vendor, business, EDI, DevSecOps, and cloud teams. The position guides architecture decisions, modernization efforts, cloud scalability, and performance strategies. It configures and maintains Edifecs XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules; supports EDI Analysts with processing rules, routing logic, and batch workflows; and troubleshoots transaction, mapping, validation, functional, and performance issues. It also covers logging, JVM tuning, certificate and keystore configuration, deployments, environment refreshes, patching, and upgrades. The role requires at least 10 years of professional experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience. U.S. citizenship is required, and candidates must possess or qualify for a Public Trust (MBI). The position is 100% U.S.-based remote, but candidates located in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. The role also requires Microsoft Teams interviews with the camera on and submission of a LinkedIn profile link during screening.

Requirements

At least 10 years of experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience.
Strong knowledge of EDIFECS architecture and transaction lifecycles.
Strong experience in AWS cloud environments.
Hands-on understanding of Edifecs XEServer, including orchestrations, batch flows, and execution contexts.
Hands-on understanding of XEngine, including validation, rulesets, and canonical structures.
Hands-on understanding of TPM, including trading partner configuration, routes, and agreements.
Hands-on understanding of EDI Gateway visibility, audit, search, and reprocessing.
Hands-on understanding of SpecBuilder, including Implementation Guide definitions and map development.
Experience managing technical aspects of inbound and outbound EDI connectivity using AS2, SFTP, FTPS, HTTPS, API-based integrations, and gateway services.
Experience with EDI troubleshooting and root-cause analysis of transaction failures, mapping or misalignment defects, partner-specific rejections, batch job flow failures, and performance degradation.
Experience with throughput optimization, engine and JVM performance tuning, memory management, high availability and failover orchestration, and monitoring dashboards.
Understanding of AWS EC2 instance sizing, OS tuning, storage I/O patterns, file transfer endpoints, routing, firewall coordination, network path debugging, and SSL/TLS certificate lifecycle management.
Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows.
Knowledge of compliance, audit, and partner governance.
Infrastructure-as-code experience with Ansible and Terraform.
Ability to communicate technical architecture decisions and trade-offs to non-technical stakeholders.
Experience gathering and translating business reporting requirements into technical data models.
Comfort driving ambiguous architecture decisions to resolution with limited direction.
Experience with Agile methodologies, including Scrum and Kanban, and JIRA.
Strong documentation habits, including architecture diagrams, data dictionaries, and migration runbooks.
Ability to collaborate with development, operations, and security teams.
U.S. citizenship is required for this opportunity.
Must possess or qualify for a Public Trust (MBI).
Applicants selected must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance.
Candidates located in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered.

Nice To Haves

EDIFECS certification.
Deep hands-on EDIFECS experience with X.12 EDI transaction standards, including medical claims workflows such as 837, 834, and 277, and 270/271 and 278 transactions.
Knowledge of HIPAA compliance requirements in cloud data architecture.
Experience with healthcare payer/PBM systems, clearinghouses, or pharmacy operations.
AWS certification is a bonus.
Master’s degree in Computer Science, Engineering, or a related technical discipline.

Responsibilities

Lead the Edifecs application support organization, ensuring operational stability, scalability, compliance, and strategic alignment.
Provide technical oversight, manage staffing, and drive roadmap execution.
Partner with product, architecture, vendor, and business teams.
Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies.
Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules.
Guide EDI Analysts in building, deploying, and optimizing Edifecs processing rules, routing logic, and batch workflows.
Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks.
Manage system logging, Java Virtual Machine (JVM) tuning, and certificate and keystore configurations.
Support release deployments, environment refreshes, patching, and upgrades.
Collaborate with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams.
Troubleshoot EDI transaction failures, mapping defects, partner-specific rejection patterns, batch job flow failures, and throughput or performance degradation.
Optimize job throughput and engine performance; support JVM tuning and memory management, high availability and failover orchestration, and monitoring dashboards for proactive detection.
Gather and translate business reporting requirements into technical data models.
Communicate technical architecture decisions and trade-offs to non-technical stakeholders.
Document architecture diagrams, data dictionaries, and migration runbooks.
Work collaboratively with development, operations, and security teams to ensure seamless production system operations.