Platform Operations Lead
About The Position
Syms Strategic Group (SSG) is seeking an experienced Edifecs Platform Operations Lead for a full-time, 100% U.S.-based remote position supporting the Department of Veterans Affairs. The role leads the Edifecs application support organization and is responsible for operational stability, scalability, compliance, and strategic alignment. It provides technical oversight, manages staffing, drives roadmap execution, and partners with product, architecture, vendor, and business teams. The position requires U.S. citizenship and the ability to obtain or qualify for a Public Trust (MBI). Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. This is a W-2 position. The lead guides architecture decisions, modernization, cloud scalability, and performance strategies. The role configures and maintains Edifecs components, guides EDI Analysts in developing and optimizing processing rules and workflows, investigates and resolves transaction and performance issues, and oversees logging, JVM tuning, and certificate and keystore configuration. It also supports releases, environment refreshes, patching, and upgrades in collaboration with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams. The role calls for at least 10 years of professional experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience. An Edifecs certification is listed under professional certifications. Desired qualifications include hands-on healthcare EDI X12 experience, HIPAA cloud data architecture knowledge, healthcare payer/PBM, clearinghouse, or pharmacy operations experience, and an AWS certification. Formal education listed is a master’s degree in Computer Science, Engineering, or a related technical discipline.
Requirements
- At least 10 years of experience in EDI, healthcare, or enterprise application operations, software or data engineering, with strong AWS experience.
- Strong knowledge of Edifecs architecture and transaction lifecycles.
- Strong experience in AWS cloud environments.
- Hands-on understanding of Edifecs XEServer, XEngine, TPM, EDI Gateway, and SpecBuilder architecture and operational behavior.
- Experience with EDI integration and interface management for inbound and outbound connectivity, including AS2, SFTP, FTPS, HTTPS, API-based integrations, and gateway services.
- Experience troubleshooting EDI transaction failures, mapping or misalignment defects, partner-specific rejection patterns, batch job flow failures, and throughput or performance degradation.
- Experience with job throughput optimization, engine and JVM performance tuning, memory management, high availability and failover orchestration, and monitoring dashboards.
- Understanding of AWS EC2 instance sizing, OS tuning, storage I/O patterns, file transfer endpoints, routing, firewall coordination, network path debugging, and SSL/TLS certificate lifecycle management.
- Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows.
- Knowledge of compliance, audit, and partner governance.
- Experience with infrastructure as code using Ansible and Terraform.
- Ability to communicate technical architecture decisions and trade-offs to non-technical stakeholders.
- Experience gathering and translating business reporting requirements into technical data models.
- Comfort driving ambiguous architecture decisions to resolution with limited direction.
- Experience with Agile methodologies, including Scrum and Kanban, and JIRA.
- Strong documentation habits, including architecture diagrams, data dictionaries, and migration runbooks.
- Ability to collaborate with development, operations, and security teams to ensure seamless production system operations.
- U.S. citizenship is required.
- Must possess or qualify for a Public Trust (MBI).
- Edifecs certification is listed under professional certifications.
- Applications must be supported by the applicant’s resume; third-party or recruiter submissions will not be considered.
Nice To Haves
- Deep hands-on Edifecs experience with healthcare EDI X12 transactions, including medical claims transactions such as 837, 834, and 277.
- Experience with 270/271 and 278 transactions.
- Knowledge of HIPAA compliance requirements in cloud data architecture.
- Experience with healthcare payer/PBM systems, clearinghouses, or pharmacy operations.
- AWS certification is a bonus.
- Master’s degree in Computer Science, Engineering, or a related technical discipline.
Responsibilities
- Lead the Edifecs application support organization, ensuring operational stability, scalability, compliance, and strategic alignment.
- Provide technical oversight, manage staffing, and drive roadmap execution.
- Partner with product, architecture, vendor, and business teams.
- Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies.
- Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules.
- Guide EDI Analysts in building, deploying, and optimizing Edifecs processing rules, routing logic, and batch workflows.
- Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks.
- Manage system logging, Java Virtual Machine (JVM) tuning, and certificate and keystore configurations.
- Support release deployments, environment refreshes, patching, and upgrades.
- Collaborate with EDI Analysts, DevSecOps Engineers, cloud teams, and business teams.
- Troubleshoot EDI transaction failures, mapping defects, partner-specific rejection patterns, batch-flow failures, and throughput or performance degradation.
- Optimize job throughput and engine performance, tune JVM and memory management, support high availability and failover orchestration, and use monitoring dashboards for proactive detection.
- Communicate technical architecture decisions and trade-offs to non-technical stakeholders.
- Gather and translate business reporting requirements into technical data models.
- Document architecture diagrams, data dictionaries, and migration runbooks.
- Work collaboratively with development, operations, and security teams to support seamless production system operations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
