Plant Clerk

Aston Carter•City of Watertown, NY

1d•Onsite

About The Position

The Plant Administrative Coordinator answers incoming calls, processes stone orders, and enters orders into internal systems to support dispatch operations. This role also provides billing support and a wide range of administrative services to ensure smooth day-to-day operations at a busy plant location.

Requirements

2–3 years of experience in customer service, including answering phones and interacting directly with customers.
2–3 years of experience performing administrative duties such as order entry, filing, and general office support.
2–3 years of experience providing billing support or working with billing-related data.
Proficiency with basic Excel functions for data entry and simple reporting.
Ability to accurately enter data into multiple systems and maintain attention to detail in a fast-paced environment.
Strong troubleshooting skills to identify and resolve routine issues related to orders, data, or administrative processes.
Effective verbal and written communication skills for working with customers, drivers, vendors, and plant personnel.
Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
Comfort working fully onsite in an industrial plant setting.

Nice To Haves

Experience with payroll ERP systems such as KRONOS is preferred but not required.
Experience with accounting ERP systems such as Oracle or JD Edwards is preferred but not required.
Familiarity with timekeeping processes and production or operations environments.
Ability to work both independently and as part of a tight-knit team.
Willingness to learn plant-specific systems and processes and adapt to changing operational needs.

Responsibilities

Answer incoming phone calls in a professional and courteous manner and direct inquiries as needed.
Receive stone orders from customers, accurately enter order details into internal systems, and ensure dispatchers have complete and timely information.
Operate the scale system to weigh company, customer, and third-party trucks and record weights accurately.
Process vendor invoices and purchase orders in a timely and accurate manner.
Provide comprehensive administrative support for plant leadership, including preparing documents, reports, and correspondence.
Compile, enter, and report payroll data and production statistics in accordance with established procedures.
Track finished goods inventory, equipment utilization, plant costs, and labor hours to support operational reporting.
Purchase parts and safety supplies as needed and maintain accurate records of orders and deliveries.
Maintain fuel inventory records and equipment downtime reports to support maintenance and operational planning.
Assist with month-end accruals and reporting by gathering, validating, and entering required data.
Process personnel changes, update records, and maintain organized and confidential personnel files.
Perform timekeeping tasks, including entering and verifying employee hours in the designated system.
Provide responsive customer service, including order entry, status updates, and issue resolution.
Perform general clerical duties such as filing, scanning, data entry, and document management.
Support billing activities by entering billing information, verifying data, and assisting with billing inquiries.
Troubleshoot basic issues related to administrative systems, data entry, and order processing and escalate when necessary.