Planning Specialist, Customer Experience

Rentokil Pest Control • Tampa, FL

4d

About The Position

The Planning Specialist, Customer Experience uses route analysis software and work-order data to adjust territory plans and create effective, efficient daily and weekly tactical route plans for assigned branch locations. The role analyzes plans, resource availability, and territory information; maintains geographic codes, addresses, and customer information; and reports metrics to the Service Planning Supervisor and Branch Managers/Technicians. Key performance indicators include work orders scheduled per day/month, 30- and 60-day completion rates, and planned miles between work orders.

The position works with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North American managers and colleagues, and customers. The role creates and communicates route plans, reviews plans with the Service Planning Supervisor, and prepares daily summary reports. Other duties may be assigned.

Requirements

• Advanced knowledge of routing and scheduling software systems.
• Advanced knowledge of the company's branch service department, including resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
• Ability to manage multiple, repetitive tasks.
• Basic understanding of texting software or other software needed to accomplish the role's objectives.
• Ability to interact effectively with co-workers and the public.
• Basic knowledge of the company's operating systems.
• Outstanding communication skills and the ability to influence internal and external stakeholders, including customers, employees, and suppliers.
• Drive, work ethic, personal accountability, ability to work under pressure while maintaining sound judgment, and a rigorous focus on detail.
• Integrity and ability to build enduring, trusting stakeholder relationships.
• High school diploma or GED, or an equivalent combination of education and/or service-industry experience.
• 1–2 years of related experience as a dispatcher and/or customer service agent.

Responsibilities

• Create route plans using work-order data and route analysis software.
• Communicate routes within the assigned territory to service personnel.
• Summarize and review plans daily with the Service Planning Supervisor.
• Create daily summary reports and provide them to the supervisor.
• Maintain geographic codes, addresses, and customer information.
• Analyze plans, resource availability, and territory information.
• Report metrics to the Service Planning Supervisor and Branch Managers/Technicians.
• Perform other duties as assigned.

Benefits

• Professional and personal growth opportunities, including multiple career-growth avenues.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits.
• Benefits enrollment immediately upon hire for full-time colleagues, with benefits starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Competitive pay; many roles offer performance incentives.
• Health, safety, and flexibility prioritized by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED