Customer Experience Specialist

Balfour Beatty Communities • Altus, OK

9d

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality communities and exceptional living experiences for residents, partners, and prospective residents. This customer experience and sales role includes property marketing, sales, and customer engagement. As a community ambassador, the specialist creates interest in the property and helps prospects, applicants, and current residents find suitable homes and have a positive experience throughout their residency. The specialist guides customers through application, leasing, move-in, renewal, and move-out processes.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with company Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional service to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident interactions.
• Attract prospects through outreach and advertising that highlights the community’s unique selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist according to company policy.
• Inspect the property regularly to identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections of move-in homes and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Learn the community lease agreement and policies to assist residents with needs and inquiries.
• Conduct market surveys comparing competitors’ weaknesses and advantages.
• Use company software in accordance with company policies.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first day of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED