PIV General Clerk

Crossroads Talent Solutions • Lee's Summit, MO

1d • Onsite

About The Position

Crossroads Talent Solutions is seeking a dependable, detail-oriented PIV General Support Clerk II to provide on-site credentialing and security administrative support at USCIS Office of Security & Integrity locations nationwide. The position supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12), including Personal Identity Verification (PIV) card issuance, fingerprinting, access control, and general security administration. The role is full-time, on-site, and does not authorize telework. The listed schedule is 2nd shift, 9:30 a.m. to 6 p.m. Local travel is not reimbursable.

Requirements

• U.S. citizenship is required.
• Public Trust clearance is required.
• Must have resided in the United States for at least 3 of the last 5 years, unless exempt under DHS guidelines.
• High school diploma or equivalent.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Professional communication and customer service skills.
• Ability to handle sensitive information and Personally Identifiable Information (PII) in accordance with federal security policies.
• Reliable attendance and punctuality.

Responsibilities

• Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards.
• Provide fingerprinting services for authorized DHS personnel.
• Process visitor badges and maintain visitor logs.
• Schedule appointments using DHS credentialing systems.
• Track card production, issuance, revocation, and destruction.
• Maintain and update access control systems and security databases.
• Perform daily DHS Credentialing Facility (DCF) opening and closing procedures.
• Monitor and track HSPD-12 inventory and supplies.
• Provide professional customer service in person, by phone, and via email.
• Monitor and manage security-related email inboxes.
• Assist Regional Security Chiefs and Field Security Managers.
• Perform data entry and document scanning.
• Prepare reports, spreadsheets, and administrative documents.
• Maintain security trackers and databases.
• Support audits and annual inventory reviews.
• Support OSI program improvement initiatives.

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Life insurance plans
• Employee health and wellness program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED