PIV General Clerk

Crossroads Talent Solutions • Lee's Summit, MO

3d • $19 - $19 • Onsite

About The Position

Crossroads Talent Solutions is seeking a dependable, detail-oriented PIV General Support Clerk II to provide on-site credentialing and security administrative support at USCIS Office of Security & Integrity (OSI) locations. The position assists with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control, and general security administration, supporting USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12). Telework is not authorized.

Requirements

• U.S. citizenship.
• Public Trust clearance.
• Have resided in the United States for at least 3 of the last 5 years, unless exempt under DHS guidelines.
• High school diploma or equivalent.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Professional communication and customer service skills.
• Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies.
• Reliable attendance and punctuality.

Responsibilities

• Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards.
• Provide fingerprinting services for authorized DHS personnel.
• Process visitor badges and maintain visitor logs.
• Schedule appointments using DHS credentialing systems.
• Track card production, issuance, revocation, and destruction.
• Maintain and update access control systems and security databases.
• Perform daily DHS Credentialing Facility (DCF) opening and closing procedures.
• Monitor and track HSPD-12 inventory and supplies.
• Provide professional customer service in person, by phone, and via email.
• Monitor and manage security-related email inboxes.
• Assist Regional Security Chiefs and Field Security Managers.
• Perform data entry and document scanning.
• Prepare reports, spreadsheets, and administrative documents.
• Maintain security trackers and databases.
• Support audits and annual inventory reviews.
• Assist with OSI program improvement initiatives.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Life insurance plans.
• Employee Health and Wellness program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED