PIR Caseworker

International Rescue Committee•Tucson, AZ

3d•Hybrid

About The Position

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency. The role works with clients, internal teams, and external partners to develop and implement individualized service and self-sufficiency plans. The Caseworker connects clients with financial, medical, social, vocational, and community resources in accordance with program requirements, eligibility guidelines, and IRC standards. The position includes pre- and post-arrival coordination, direct case management, field-based services, client advocacy, referrals, and accurate documentation. It supports Preferred Communities programming and intensive case management as assigned, while collaborating across programs and grants and maintaining relationships with community service providers. The position operates in a hybrid environment combining office work, remote work, and fieldwork in the service delivery area. It is typically office-based four days per week and remote one day per week, with field responsibilities possible on all workdays. Schedule flexibility is required, including occasional evenings and weekends, such as for airport pick-ups. Compensation is $20.97 per hour.

Requirements

Prior experience working with refugee and/or immigrant populations.
Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.
Proficiency in English.
Valid driver’s license, active insurance policy, and access to reliable transportation.
Must possess or be eligible for a fingerprint clearance card under Arizona state law.
Strong relationship-building, diplomacy, and networking skills.
Ability to work effectively in a multicultural environment.
Problem-solving skills and ability to manage multiple priorities and meet deadlines.
High attention to detail and accuracy.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use digital tools for data entry, research, and reporting.
Ability to lift and carry items weighing 50 or more pounds, including furniture and household goods.
Ability to drive a large van or passenger vehicle as required for program delivery.
Schedule flexibility, including occasional evenings and weekends.

Nice To Haves

Bachelor’s degree in social work or a related field.
Experience providing casework, pre-arrival, or intensive case management services.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language.

Responsibilities

Coordinate timely pre- and post-arrival services to ensure clients can access housing, food, medical care, transportation, and community orientation.
Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
Document client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
Support Preferred Communities programming and intensive case management services, as assigned.
Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
Build and maintain effective working relationships with community partners and service providers.
Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
Perform other duties as assigned.

Benefits

10 paid sick days
10 U.S. holidays
20–25 paid time off days, depending on role and tenure
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts for healthcare, dependent care, and commuter costs
403(b) retirement savings plan with employer match and immediate vesting
Non-elective employer contribution based on age and years of service, with three-year vesting
Disability insurance
Life insurance
Employee Assistance Program offering confidential counseling and support services for employees and their families