Caseworker

International Rescue Committee•Wichita, KS

About The Position

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support positive resettlement and client self-sufficiency. Working with clients, colleagues, and external parties, the Caseworker develops individualized service and self-sufficiency plans based on clients’ needs and preferences, and connects them with financial, medical, social, vocational, and other services and resources in accordance with eligibility and program requirements. The position is based in IRC Wichita and involves a combination of office work, remote work, and field time in the service delivery area. The position has an end date of September 30, 2027.

Requirements

Relevant professional experience in the human services field is required.
Fluency in spoken and written English.
Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
Ability to work and communicate effectively in a multicultural environment.
Self-starter with strong problem-solving skills and the ability to multitask, prioritize duties, and manage time effectively.
Attention to detail and accuracy.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.
Valid driver’s license and access to a personal insured vehicle.

Nice To Haves

Bachelor’s degree in social work or a related field of study preferred.
At least two years of experience strongly preferred.
Experience working with refugee and/or immigrant populations strongly preferred.
Familiarity with, or ability to learn, database systems such as IRIS and Efforts to Outcomes (ETO).
Proficiency in language(s) spoken by IRC clients desired.

Responsibilities

Coordinate timely pre- and post-arrival services, including airport pickup, initial and permanent housing, food, medical care, transportation access, and orientation to the new environment.
Conduct client intake and assess needs.
Develop individualized self-sufficiency plans and SMART goals in partnership with clients.
Provide services relevant to clients’ goals, including direct financial assistance, public-benefit applications, referrals to medical and mental health services, and housing assistance.
Ensure active clients receive meaningful interactions during the service delivery period in accordance with program requirements.
Assess and monitor client progress, support attainment of goals, address challenges, and ensure available resources are utilized.
Assist with housing set-ups for new arrivals as needed.
Assist clients with completing initial medical appointments as needed.
Document each client interaction in accordance with program requirements.
Enter client information in ETO and assist with tracking and reporting as needed.
Collaborate with coworkers and partner organizations.
Build and maintain relationships with area service providers for clients’ benefit.
Use a personal insured vehicle and/or public transportation to travel and transport clients and materials throughout the service delivery area as needed.
May train and lead volunteers and interns.
Perform other duties as assigned.

Benefits

Paid sick leave (10 days).
10 U.S. holidays.
20–25 paid time off days, depending on role and tenure.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending accounts for healthcare, dependent care, and commuter costs.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering counseling and support services for employees and their families.