Caseworker

International Rescue Committee•Phoenix, AZ

About The Position

The Caseworker provides trauma-informed case management services to refugees and other Office of Refugee Resettlement (ORR)-qualified immigrants to support successful integration and client self-sufficiency. Working with clients, colleagues, and external partners, the Caseworker develops service and self-sufficiency plans tailored to individual needs and preferences, connecting clients with financial, medical, social, vocational, and other resources in line with eligibility and program requirements. The role includes client intake and needs assessment; development and monitoring of Family Self-Sufficiency Plans and Individual Employability Plans; referrals, advocacy, and assistance with benefits applications; and timely documentation of client services and data. The Caseworker collaborates with partner organizations and community service providers, conducts outreach, and may train and lead volunteers and interns. The position combines office work, remote work, and field work in the service delivery area, including travel and transportation of clients or materials. Occasional evening or weekend work may be required.

Requirements

At least 2 years of case management experience in a social services environment.
Undergraduate degree in Social Work or a similar field is strongly preferred; comparable related work experience may be substituted.
Computer proficiency, particularly with Microsoft Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with clients, community members, and collaborative partners in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively.
Ability to solve problems and work independently as well as part of a team.
Proficiency in written and spoken English.
Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.
Must already have work authorization in the location where the position is advertised.

Nice To Haves

Experience working with vulnerable or underserved populations.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.
Undergraduate degree in Social Work or a similar field.

Responsibilities

Provide comprehensive case management services to enrolled clients.
Conduct client intakes and assess client needs.
Develop self-sufficiency plans and timelines in partnership with each client.
Provide individualized direct services, referrals, and advocacy.
Receive referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed to support continuity of care.
Assess client needs and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on employment barriers, stabilization, and obtaining and retaining employment.
Monitor client progress toward goals, address challenges, and ensure available resources are used.
Document each client interaction in accordance with program requirements, including detailed and timely case notes.
Enter client and family information into data management systems and assist with tracking and reporting.
Collaborate with coworkers and partner organizations, and build relationships with area service providers for clients’ benefit.
Travel throughout the service delivery area and transport clients and materials using a personal insured vehicle and/or public transportation as needed.
Train and lead volunteers and interns as needed.
Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, service providers, and refugees to inform them about programs and services.
Complete eligibility screenings and referral and enrollment paperwork for eligible program participants.
Assist clients with benefits applications as appropriate and help them connect with community support services outlined in their service plans.
Ensure services are linguistically appropriate and advocate with mainstream service providers for linguistically appropriate services.
Assist with donor funding reports and new funding proposals.
Participate in program meetings and staff development activities and contribute as a team member.
Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
Perform other related duties as assigned.

Benefits

10 paid sick leave days
10 U.S. holidays
20–25 paid time off days, depending on role and tenure
Medical insurance starting at $163 per month
Dental insurance starting at $6.50 per month
Vision insurance starting at $5 per month
Flexible spending accounts for healthcare, dependent care, and commuter expenses
403(b) retirement savings plan with immediate vesting employer match
Non-elective employer retirement contribution based on age and years of service, with 3-year vesting
Disability insurance
Life insurance
Employee Assistance Program offering confidential counseling and support services for employees and their families