Senior Caseworker

International Rescue Committee•Silver Spring, MD

21h

About The Position

The Senior Caseworker provides comprehensive, culturally appropriate, client-centered case management to IRC clients, including refugees, victims of trafficking, victims of crime, and other vulnerable individuals. The position completes eligibility screening and enrollment paperwork; assesses client needs; develops and monitors service plans; educates clients; connects them with community resources; provides legal referrals; and works to resolve barriers to accessing services. The role also includes crisis intervention and coordination of services across programs and with community partners. The Senior Caseworker handles administrative responsibilities such as case notes, case-file management, data collection, activity tracking, and report drafting. The role may include program outreach, cross-office collaboration, airport pickups, and other essential tasks. Work takes place in a standard office environment and in the service delivery area. Occasional evening or weekend work may be required. This position is represented by the OPEIU union and is subject to a collective bargaining agreement.

Requirements

Two or more years of related work experience.
At least one year of experience working with victims of trafficking, victims of crime, and vulnerable immigrant populations.
Strong organizational skills and attention to detail.
Excellent writing and analytical skills.
Ability to communicate and work effectively as a team member with collaborative partners, the community, and clients in a cross-cultural, multidisciplinary environment.
Computer literacy.
Ability to work independently and be a flexible team player.
Fluency in written and spoken English.
Strong cross-cultural understanding and written and verbal communication skills.
Valid driver's license, access to a reliable vehicle with active insurance, and ability to travel regularly throughout the service delivery area.
Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.

Nice To Haves

An MSW or LMSW is strongly preferred.
An undergraduate degree in human services, social work, or comparable education plus related work experience may substitute for the preferred graduate degree.
Case management and/or victims assistance experience preferred.
Database experience preferred.
Bilingual ability preferred; Spanish is strongly preferred. Bilingual ability in Dari, Pashto, Swahili, Kinyarwanda, Arabic, French, or another relevant language may be considered.

Responsibilities

Complete eligibility screenings for referred individuals and enrollment paperwork for eligible participants.
Assess and evaluate client needs and provide appropriate services.
Create and monitor client service plans or self-sufficiency plans, updating them according to program guidelines.
Provide crisis intervention, including information, safety and crime-prevention planning, legal-rights information, emotional support, help understanding processes and applications, and interventions with creditors, landlords, and employers.
Ensure participants’ acute needs are met promptly and in a culturally appropriate manner.
Provide comprehensive case management, including helping clients access community resources through local partners.
Coordinate services across programs to address client needs.
Refer clients to social services, health and mental health care, legal support, social connections, education, housing, and other resources in line with their service plans.
Build and maintain relationships with local, state, and federal partner providers.
Ensure internal services are linguistically appropriate and advocate for linguistically appropriate external services.
Track program activities, compile data, and draft reports according to donor and agency specifications.
Complete thorough and timely case notes and maintain case files.
With support, develop program outreach content and conduct outreach to meet program objectives.
Develop strategies to identify and enroll clients eligible for services.
Participate in program meetings and staff development activities and contribute as an engaged team member.
Follow agency policies, procedures, and protocols.
Complete cross-office collaborative functions, including airport pickups and other essential tasks.
Perform other duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 paid time off days based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuting.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.