Senior Caseworker

International Rescue Committee•Silver Spring, MD

About The Position

The Senior Caseworker provides comprehensive, culturally appropriate, client-centered case management to IRC clients, including refugees, victims of trafficking, victims of crime, and other vulnerable individuals. The role includes eligibility screening and enrollment, assessing client needs, developing and monitoring service plans, educating clients, connecting them with community resources, providing legal referrals, and addressing barriers to services. The position also handles case notes, case file management, data collection, and reporting. It is represented by the OPEIU union and subject to a collective bargaining agreement. The position combines work in a standard office environment with field work throughout the service delivery area. Regular travel is required, and occasional weekend or evening work may be needed. The role requires the ability to lift 35 to 50 pounds.

Requirements

At least two years of related work experience.
At least one year of experience working with victims of trafficking, victims of crime, and vulnerable immigrant populations.
A valid driver’s license, access to a reliable vehicle with active insurance, and ability to travel regularly throughout the service delivery area.
Strong organizational skills and attention to detail.
Excellent writing and analytical skills.
Ability to communicate and work effectively as a team member with collaborative partners, the community, and clients in a cross-cultural, multidisciplinary environment.
Ability to work independently and be a flexible team player.
Fluency in written and spoken English.
Cross-cultural understanding and strong written and verbal communication skills.
Ability to lift 35 to 50 pounds.

Nice To Haves

MSW or LMSW strongly preferred; an undergraduate degree in human services, social work, or comparable education plus related work experience may be substituted.
Case management and/or victims assistance experience preferred.
Computer literacy and database experience preferred.
Bilingual ability preferred, with Spanish strongly preferred. Bilingual ability in Dari, Pashto, Swahili, Kinyarwanda, Arabic, French, or another relevant language may be considered.

Responsibilities

Complete eligibility screenings and enrollment paperwork for eligible participants.
Assess and evaluate client needs and provide appropriate services.
Create, monitor, and update client service or self-sufficiency plans according to program guidelines.
Provide crisis intervention, including safety and crime prevention planning, information about legal rights and processes, emotional support, application assistance, and interventions with creditors, landlords, and employers.
Ensure clients’ acute needs are met in a timely and culturally appropriate manner.
Provide comprehensive case management and coordinate access to community resources and services across programs.
Make referrals for social services, health and mental health care, legal support, social connections, education, housing, and other needs identified in client service plans.
Build and maintain relationships with local, state, and federal partner providers.
Ensure internal services are linguistically appropriate and advocate for linguistically appropriate external services.
Track program activities, compile data, and draft reports to meet donor and agency specifications.
Complete thorough and timely case notes and maintain case files.
With support, develop program outreach content and conduct outreach to meet program objectives.
Develop strategies to identify and enroll clients eligible for services.
Participate in program meetings and staff development activities and contribute as an engaged team member.
Follow agency policies, procedures, and protocols.
Complete cross-office collaborative functions, including airport pick-ups and other essential tasks.
Perform other duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 days of paid time off, based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuting.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.