Caseworker

International Rescue Committee•Missoula, MT

3d•$24 - $26•Hybrid

About The Position

The Caseworker addresses barriers to safety and wellness for especially vulnerable refugees, asylees, and other populations eligible for services through the U.S. Office for Refugee Resettlement. The role provides strengths-based, client-centered case management to single-headed refugee households; survivors of domestic and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and people who identify as LGBTQ. The Caseworker works with clients, colleagues, and external parties to develop individualized service plans based on client needs and preferences, using financial, social, vocational, and other services and resources in accordance with eligibility and program requirements. The role is expected to end on September 30, 2027.

Requirements

A minimum of 1–2 years of case management experience with similar populations and/or client needs.
Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
Ability to work and communicate effectively in a multicultural environment.
Self-starter with strong problem-solving skills and the ability to prioritize and manage time effectively.
Attention to detail and accuracy.
Fluency in spoken and written English.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.
Valid driver’s license and access to a personal, insured vehicle.
Adherence to IRC Way standards and IRC policies, including policies concerning beneficiary protection, child safeguarding, workplace harassment, fiscal integrity, and anti-retaliation.

Nice To Haves

Bachelor’s degree in social work, public health, or a related field of study.
Proficiency in Pashto, Dari, Arabic, Swahili, or Spanish.

Responsibilities

Determine client eligibility for case management programming and conduct intake assessments, reviewing program expectations, outcomes, and confidentiality with each potential client.
Develop individualized plans for clients enrolled in SCM, OIRS, and Youth Health Programming.
Help clients navigate social service systems, including applying for benefits and scheduling and attending appointments.
Record services and evaluate client progress during enrollment, identifying progress toward goals, new needs, and actions with clients.
Conduct community outreach and maintain a network of service providers that meet client needs.
Provide extended orientation on topics such as developing social support networks and navigating transportation and physical healthcare systems.
Respond to client crises, with supervisor guidance as needed.
Assist clients in requesting financial assistance when applicable and track assistance received in case files.
Maintain up-to-date client case files and document all services in IRC’s Efforts to Outcomes (ETO) database.
Attend relevant local and national trainings and meetings.
May train and guide volunteers and interns.
Promote and participate in initiatives to build team engagement, inclusion, and cohesion in IRC Missoula.
Foster learning, honest dialogue, and reflection to strengthen safeguarding and promote IRC values and adherence to IRC policies.
Perform other duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 paid time off days, based on role and tenure.
Medical insurance, with coverage starting at $163 per month.
Dental insurance, with coverage starting at $6.50 per month.
Vision insurance, with coverage starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with immediate vesting on the employer match and a non-elective employer contribution based on age and years of service, with three-year vesting.
Disability and life insurance.
Employee Assistance Program offering confidential counseling and support for employees and their families.