Caseworker

International Rescue Committee • Phoenix, AZ

1d

About The Position

The Caseworker provides trauma-informed case management services to refugees and other ORR-qualified immigrants, supporting their integration and self-sufficiency. Working with clients, colleagues, and external partners, the Caseworker develops individualized service and self-sufficiency plans and connects clients with financial, medical, social, vocational, and other resources in accordance with eligibility and program requirements. The role includes intake, needs assessment, referrals, advocacy, eligibility screening, benefits assistance, and monitoring progress toward client goals. The Caseworker documents services and client data, contributes to reporting and funding proposals, builds relationships with community service providers, and may train and lead volunteers and interns. The position reports to the Casework Supervisor and works in a combination of office, remote, and field settings across the service delivery area. Regular travel is required, with occasional evening or weekend work possible.

Requirements

• At least 2 years of case management experience in a social services environment.
• Undergraduate degree in Social Work or a similar field, strongly preferred; comparable related work experience may be substituted.
• Computer proficiency, especially with Microsoft Word, Excel, Teams, and Outlook.
• Strong organizational skills and attention to detail; ability to prioritize and manage time effectively.
• Ability to communicate and work effectively with collaborative partners, community members, and clients in a cross-cultural, multidisciplinary environment.
• Ability and willingness to drive a 15-passenger van.
• Problem-solving ability and capacity to work independently and as part of a team.
• Proficiency in written and spoken English, with strong written and verbal communication skills and cross-cultural understanding.
• Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
• Must possess or be eligible to receive an Arizona fingerprint clearance card.
• Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.

Nice To Haves

• Experience working with vulnerable or underserved populations.
• Public speaking and/or presentation experience.
• Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.

Responsibilities

• Provide comprehensive case management services to enrolled clients.
• Conduct client intakes and assess needs; develop self-sufficiency plans and timelines in partnership with clients, and provide individualized direct services, referrals, and advocacy.
• Receive referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed to support continuity of care.
• Assess client needs and develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on employment barriers, stabilization, and obtaining and retaining employment.
• Monitor client progress toward goals, address challenges, and support effective use of available resources.
• Document client interactions and case notes in a detailed and timely manner; enter family and client information into data management systems and assist with tracking and reporting.
• Collaborate with coworkers and partner organizations, and build and maintain relationships with area service providers.
• Travel throughout the service delivery area and transport clients and materials using a personal insured vehicle and/or public transportation as needed.
• Train and lead volunteers and interns as needed.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
• Complete eligibility screenings and referral and enrollment paperwork for eligible program participants.
• Assist with benefits applications and help participants connect with community support services identified in their service plans.
• Ensure services are linguistically appropriate and advocate with mainstream service providers for linguistically appropriate services.
• Assist with donor funding reports and new funding proposals.
• Participate in program meetings and staff development activities and engage as a team member.
• Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
• Perform other related duties as assigned.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20–25 days of paid time off, depending on role and tenure.
• Medical insurance, starting at $163 per month.
• Dental insurance, starting at $6.50 per month.
• Vision insurance, starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with 3-year vesting.
• Disability insurance.
• Life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time