Caseworker

International Rescue Committee•Wichita, KS

11h

About The Position

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and progress toward client self-sufficiency. Working with clients, colleagues, and external parties, the Caseworker develops service and self-sufficiency plans that reflect individual needs and preferences, and connects clients with financial, medical, social, vocational, and other services and resources in accordance with eligibility and program requirements. The role coordinates pre- and post-arrival assistance, conducts client intakes, develops individualized goals, provides referrals and other services, and monitors client progress. Work includes documenting client interactions, maintaining information in program databases, collaborating with colleagues and partner organizations, and traveling within the service area to transport clients or materials as needed. The position combines office work, remote work, and field time, with occasional evening or weekend work. The position has an end date of September 30, 2027.

Requirements

Relevant professional experience in the human services field is required; at least 2 years of experience is strongly preferred.
Ability to learn to navigate or familiarity with database systems such as IRIS and Efforts to Outcomes (ETO).
Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
Demonstrated ability to work and communicate effectively in a multicultural environment.
Self-starter with strong problem-solving skills and the ability to multitask, prioritize duties, and manage time effectively.
Attention to detail and accuracy in work product.
Fluency in spoken and written English.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.
Valid driver's license and access to a personal, insured vehicle.

Nice To Haves

Bachelor’s degree in social work or a related field of study preferred.
Experience working with refugee and/or immigrant populations strongly preferred.
Proficiency in language(s) spoken by IRC’s clients desired.

Responsibilities

Coordinate timely pre- and post-arrival services, including airport pickup, initial and permanent housing, food, medical care, transportation access, and orientation to the new environment.
Conduct intake services to assess client needs.
Develop individualized self-sufficiency plans and SMART goals with each client.
Provide services relevant to client goals, including direct financial assistance, public benefits applications, referrals to medical and mental health services, and housing support.
Ensure active clients receive meaningful interactions during the service delivery period in accordance with program requirements.
Assess and monitor client progress, address challenges, and ensure available resources are utilized.
Assist with housing setups for new arrivals as needed.
Assist clients with initial medical appointments as needed.
Document each client interaction according to program requirements; enter client information in ETO and assist with tracking and reporting as needed.
Collaborate with coworkers and partner organizations.
Build and maintain relationships with area service providers for clients’ benefit.
Use a personal insured vehicle and/or public transportation to travel and transport clients and materials throughout the service area as needed.
May train and lead volunteers and interns.
Perform other duties as assigned.

Benefits

10 paid sick days.
10 U.S. holidays.
20–25 paid time off days, depending on role and tenure.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending accounts for healthcare, dependent care, and commuter costs.
403(b) retirement savings plan with employer match and immediate vesting, plus a non-elective employer contribution based on age and years of service with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support for employees and their families.