PIR Caseworker

International Rescue Committee•Tucson, AZ

4d•Hybrid

About The Position

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants, addressing immediate needs and supporting progress toward self-sufficiency. The role works with clients, internal teams, and external partners to develop and implement individualized service and self-sufficiency plans, connecting clients to financial, medical, social, vocational, and community resources in accordance with program requirements, eligibility guidelines, and IRC standards. The position combines office-based, remote, and fieldwork within the service delivery area. It is typically office-based four days per week and remote one day per week, with field responsibilities possible on all workdays. Schedule flexibility is required, including occasional evening and weekend work, such as airport pick-ups. The role may involve transporting and delivering supplies and lifting items weighing more than 50 pounds.

Requirements

Prior experience working with refugee and/or immigrant populations.
Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.
Proficiency in English.
Valid driver’s license, active insurance policy, and access to reliable transportation.
Must possess or be eligible for a fingerprint clearance card under Arizona state law.
Strong relationship-building, diplomacy, and networking skills.
Ability to work effectively in a multicultural environment.
Problem-solving skills and ability to manage multiple priorities and meet deadlines.
High attention to detail and accuracy.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use digital tools for data entry, research, and reporting.
Ability to lift and carry items weighing 50 pounds or more, including furniture and household goods.
Ability to drive a large van or passenger vehicle as required for program delivery.

Nice To Haves

Bachelor’s degree in social work or a related field.
Experience providing casework, pre-arrival, or intensive case management services.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language.

Responsibilities

Coordinate timely pre- and post-arrival services so clients can access housing, food, medical care, transportation, and community orientation.
Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services.
Purchase, transport, lift, move, and deliver program-related items and materials needed for service delivery.
Conduct client intake assessments and develop individualized self-sufficiency plans and timelines with clients.
Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
Monitor client progress toward goals, identify barriers, and adjust service plans as needed.
Document client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
Support Preferred Communities programming and intensive case management services as assigned.
Collaborate across programs and grants to help clients access all eligible services.
Build and maintain effective working relationships with community partners and service providers.
Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
Travel within the service delivery area using a personal insured vehicle and/or public transportation as needed.
Perform other duties as assigned.

Benefits

10 paid sick days.
10 U.S. holidays.
20–25 paid time off days depending on role and tenure.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending accounts for healthcare, dependent care, and commuter costs.
403(b) retirement savings plan with employer match and immediate vesting, plus a non-elective employer contribution based on age and years of service, subject to three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program with confidential counseling and support for employees and their families.