Pick-Up & Delivery Supervisor

Estes Express Lines•Birmingham, AL

2h•Onsite

About The Position

This role involves leading, guiding, and directing drivers and other employees to ensure an efficient, clean, and safe LTL operation. The supervisor is responsible for setting targets, monitoring performance, providing coaching, and ensuring compliance with company policies, safety rules, and government regulations. Key duties include dock planning, managing the Service Center Business plan, meeting Key Performance Indicators (KPIs), utilizing P&D enhancement tools, optimizing driver schedules, managing equipment, reviewing freight movement, communicating with customers, and overseeing all paperwork associated with the city operation. The role also includes conducting safety interviews and training.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Thorough understanding of the LTL trucking industry, including basic paperwork flow
Prior management, dispatch and dock experience required, preferably in LTL trucking industry
Knowledgeable of local metropolitan area
Strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees
Team building and interpersonal skills
Excellent verbal, written and listening communication skills
Excellent planning and organization skills
Good computer skills (AS/400 & MS Office a plus)
Strong work ethic and good problem solving skills
Willing to work 50 hours/week average
Able to work any shift including nights and/or weekends and in any weather condition
Able to lift approximately 20 lbs., or more if required by the essential functions of the job
Able to comply with all company policies, rules, procedures and Code of Conduct
Able to interact well with others
Able to work independently, or in a team setting
Capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Bachelor Degree preferred
Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
Prior management, dispatch and dock experience preferably in LTL trucking industry

Responsibilities

Lead, guide and direct drivers and other employees
Set targets, monitor performance, provide coaching, counseling and development
Manage an efficient, clean and safe LTL operation
Oversee dock planning and set up schedules
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
Make recommendations in the hiring and termination processes
Administer and carry out assigned portions of the Service Center Business plan
Meet all assigned KPIs
Utilize all Company P&D enhancement tools and processes daily
Review and revise driver schedules to increase efficiencies and lower cost
Responsible for equipment assignment and accountability (trailers and tractors)
Review freight movement schedules and communicate with drivers regarding customer delivery expectations
Communicate with customer regarding scheduling problems and interactively solve customer concerns
Conduct continuous analysis and direction of vehicle and driver assignments
Analyze and implement scheduling for possible consolidation to increase efficiencies and reduce cost
Direct compilation and issuance of delivery timetables
Responsible for proper communication to customers via phone, fax or email
Oversee and responsible for all paperwork associated with the city operation
Conduct safety interviews with the driver (post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews, road observation discussions)
Conduct safety training as needed