Service Pick Up & Delivery Concierge
Serra Ford Farmington Hills•Farmington Hills, MI
•Onsite
About The Position
Serra Ford Farmington Hills is seeking a dedicated and proactive Service Pick Up & Delivery Concierge to join our team. The ideal candidate will play a crucial role in providing exceptional guest service. This position requires strong communication skills, attention to detail, and a commitment to ensuring a positive experience for all customers.
Requirements
- Strong customer service skills with a focus on guest satisfaction
- Ability to communicate clearly and effectively in both verbal and written forms
- Experience in a dealership environment preferred but not required
- Valid driver’s license with a clean driving record
- Ability to operate both automatic and manual transmission vehicles
- Positive attitude, strong work ethic, and willingness to learn
- Ability to work with a team, as well as different departments within the facility
Responsibilities
- Contributes to customer satisfaction by providing prompt, efficient, and quality service
- Provides service department with customer vehicle pick up and delivery service
- Pays attention to “small details” before delivering a car to a customer
- Cleans vehicle before delivery to customer
- Anticipates customers’ needs
- Cleans, moves, and maintains appearance of service vehicles
- Assists Service Department managers, Advisors, Technicians and Cashiers
Benefits
- Opportunities for career growth and development
- Medical, Dental, Vision, 401K, and other benefits offered
- Supportive team environment
- Paid Time Off
- Family owned and operated
- Employee discounts on services and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
