Pick-Up & Delivery Supervisor

Estes Express Lines • Tampa, FL

4h • Onsite

About The Position

The Pick-Up & Delivery Supervisor reports to the Operations Manager / Assistant Service Center Manager and/or Service Center Manager. This role involves leading, guiding, and directing drivers and other employees, setting targets, monitoring performance, and providing coaching, counseling, and development. The supervisor is accountable for managing an efficient, clean, and safe LTL operation, including dock planning and schedule setup. Key responsibilities include enforcing company policies, safety rules, and government regulations, participating in hiring and termination processes, and administering assigned portions of the Service Center Business plan. The supervisor is responsible for meeting all assigned Key Performance Indicators (KPIs), utilizing Company P&D enhancement tools, and reviewing/revising driver schedules to increase efficiencies and lower costs. The role also covers equipment assignment and accountability, communicating with drivers and customers regarding delivery expectations and scheduling problems, and conducting continuous analysis of vehicle and driver assignments for consolidation. Additionally, the supervisor directs the compilation and issuance of delivery timetables, ensures proper customer communication, oversees all city operation paperwork, and conducts safety interviews and training related to accidents, workers' compensation, road observations, and notices of violations. Regular attendance is required, and employees are expected to perform any and all other duties as assigned due to operational, safety, and other needs.

Requirements

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
• Prior management, dispatch and dock experience required
• Must be knowledgeable of local metropolitan area
• Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees
• Team building and interpersonal skills
• Possess excellent verbal, written and listening communication skills
• Excellent planning and organization skills
• Must have good computer skills
• Must have strong work ethic and good problem solving skills
• Must be willing to work 50 hours/week average
• Must be able to work any shift including nights and/or weekends and in any weather condition
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Nice To Haves

• Bachelor Degree
• Thorough understanding of the LTL trucking industry, including basic paperwork flow
• Prior management, dispatch and dock experience preferably in LTL trucking industry
• AS/400 & MS Office computer skills

Responsibilities

• Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development
• Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
• Involved in and makes recommendations in the hiring and termination processes
• Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
• Responsible for meeting all KPI’s assigned
• Daily utilization of all Company P&D enhancement tools and processes
• Review and revise driver schedules to increase efficiencies and to lower cost
• Responsible for equipment assignment and accountability (trailers and tractors)
• Review freight movement schedules and communicates with drivers regarding customer delivery expectations
• Communicate with customer regarding scheduling problems; interactively solves customer concerns
• Conduct continuous analysis and direction of vehicle and driver assignments; analyzes and implements scheduling for possible consolidation to increase efficiencies and reduce cost
• Direct compilation and issuance of delivery timetables
• Responsible for proper communication to customers via phone, fax or email
• Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks
• Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers
• Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations
• Regular attendance is required
• Perform any and all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees