Physician Urgent Care Medical Director

Concentra•La Puente, CA

2d•$280,000 - $330,000•Onsite

About The Position

Concentra is seeking an Urgent Care Medical Director to join their patient care team in Los Angeles. The mission of Concentra is to improve the health of America's workforce. The Center Medical Director supports the Director of Medical Operations by providing exceptional clinical care delivery within the center, consistent with Concentra’s clinical model, and ensuring optimal clinical outcomes for the workforce patient population. Responsibilities include onboarding, coaching, ensuring standard workflows are followed, and clinical delivery is best in class. The Medical Director will provide clinical coverage treating patients and creating space to perform delegated Medical Director responsibilities. This clinic is open Monday - Friday only, with no weekends.

Requirements

Graduate of an accredited medical program
Active and unrestricted California license
DEA required prior to start date
FMCSA NRCME required prior to start date (we provide this CME for those not already certified)
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated knowledge of occupational medicine requirements (state specific)
Demonstrated working knowledge of clinical operations, OSHA, DOT
Medicine knowledge
Biology knowledge
Chemistry knowledge
Systems evaluation knowledge
Knowledge of human behavior and performance
Administration and management knowledge
Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Judgment and decision making
Critical thinking
Speaking to effectively convey information to supervisors, peers, or customers
Instructing skills to teach others
Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries.
Demonstrated administration and management knowledge
Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
Ability to “put patients first” and enjoys treating patients.
Superior patient/customer service and “bed side manner” skills.
Must be a team player in a multidisciplinary environment;
Demonstrates a value of all contributions to product and outcome;
Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
Agrees, supports and commits to Concentra’s core practice standards and Policies and Procedures.
Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
Ability to supervise, evaluate, coach, and develop staff.
Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
Working knowledge of medical office administration and procedures
Basic computer skills, including email
Critical thinking, deductive reasoning and decision-making skills
Demonstrated ability to coach, instruct and teach

Nice To Haves

Board certification in your respective specialty is preferred
Preferred related experience in the fields of occupational medicine, employee health, urgent care, sports medicine, emergency medicine or primary care
Preferred experience with electronic medical record application
Familiarity with corporate human resource policy and practice

Responsibilities

Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Ensures day-to-day execution of medical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure.
Monitors key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes: Practice Indicators, COP, GRV, LOS, TAT, Specialist Referral Rate, Primary Care Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, and Full Duty.
Manages clinicians and support staff and complies with APC supervisory requirements.
Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
Works with DMO to identify and implement changes to ensure continuous clinical improvement.
Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
Drives patient and client experience metrics.
Calls and communicates to employers on all new injuries and other significant clinical changes.
Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business.
Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center.
Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
Promotes center initiatives and work flows that are consistent with those in other centers.
Possesses financial awareness and provides input to center budget and key business metrics.

Benefits

Generous Paid Time Off Package including more than 8 weeks annually!
Training provided in our best-in-class Occupational Medicine Process Management Model
Center Achievement Bonuses
Medical Malpractice Coverage
CME Allowance/Time
401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off/Holidays
Colleague Referral Bonus Program
Varied annual stipend based on visit volume and scope of responsibility
Relocation assistance available