Physician Support Rep III

University of Rochester•Wilmot, AR

1d•$20 - $27•Onsite

About The Position

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsibilities include clinic preparation, provider time and calendar management, optimizing provider-patient schedules, coordinating patient care, and providing information and data support. The role serves as a primary contact for providers and patients, supports clinical and surgical scheduling, prepares documentation, coordinates referrals and prior authorizations, and helps ensure that required information, equipment, and arrangements are ready for procedures.

Requirements

High school diploma and 2 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated customer relations skills.

Nice To Haves

Medical terminology.
Experience with surgical or appointment scheduling software, such as Flowcast.
Experience with electronic medical records.

Responsibilities

Serve as the primary contact for providers; manage calendars and prioritize appointments and meetings according to provider preferences.
Review clinical schedules continuously and identify opportunities to optimize provider time and effort.
Find missing orders and send them for review and approval.
Gather information needed for insurance referrals and prior authorizations.
Apply provider preferences and protocols to select, execute, or delegate follow-up actions based on patient notes.
Compose, edit, and obtain signatures for non-routine correspondence, including appeals of denied claims, compiling the supporting information and drafts.
Manage provider documentation and information, and compose and type non-routine correspondence containing factual information.
Arrange travel, conference registration, and hotel accommodations.
Coordinate with organizations, hospitals, and others regarding providers’ invited lectures and speaking engagements.
Research hospital medical records to obtain information requested by physicians, insurance companies, and attorneys.
Determine the daily order of surgeries and ambulatory procedures based on patients’ medical conditions and severity.
Negotiate surgical and procedure schedules with the Operating Room scheduling office and Ambulatory Surgical Center staff, communicating complex details.
Authorize overbooking and rearrangement of surgeons’ Operating Room schedules based on case complexity and medical urgency.
Authorize rescheduling after cancellations by applying surgical scheduling protocols.
Order required surgical or procedure equipment, devices, and medication according to applicable protocols, and confirm orders are fulfilled and ready.
Use contingency strategies to ensure details, materials, and locations are ready for scheduled surgeries and procedures.
Ensure patient education and follow-up details reflect pre-operative readiness and post-operative rehabilitation expectations and activities.
Ensure relevant pre-operative testing and evaluation information is complete for review by the anesthesiologist and Operating Room.
Assemble information from multiple electronic medical record tabs for review and inclusion in disability paperwork.
Assess patient calls, understand needs, prioritize medical concerns, obtain provider responses, and follow up with patients.
Serve as the main point of contact for patients before and after surgery.
Perform other duties as assigned.