Physician Support Rep III - Canandaigua/Clifton Springs

University of Rochester•New York, NY

1d•$20 - $27•Onsite

About The Position

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for clinic preparations, including providers’ time and calendar management while optimizing provider-patient schedules, coordination of patient care, and information and data support. Serves as the primary contact for provider(s), manages calendars and competing demands, and continuously reviews clinical schedules for opportunities to optimize provider time. Coordinates orders, referrals, prior authorizations, correspondence, provider documentation, travel, conference registration, and speaking engagements. Researches hospital medical records for information requested by physicians, insurance companies, and attorneys. Coordinates surgical and ambulatory procedure schedules based on patient conditions and severity. Communicates with operating room and ambulatory surgical center staff, applies scheduling protocols, arranges necessary equipment, devices, and medication, and confirms readiness. Ensures patient education and follow-up details reflect pre-operative readiness and post-operative rehabilitation expectations, and verifies relevant pre-operative information is complete for anesthesiology and operating room review. Assembles information from the electronic medical record for disability paperwork. Assesses patient calls, prioritizes medical concerns, obtains provider responses, and follows up with patients. Serves as the main point of contact for patients before and after surgery. Performs other duties as assigned.

Requirements

High school diploma and 2 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated customer relations skills.

Nice To Haves

Medical terminology.
Experience with surgical and appointment scheduling software, such as Flowcast.
Experience with electronic medical records.

Responsibilities

Serve as the primary contact for provider(s) and manage their calendars, appointments, meetings, and competing demands.
Continuously review clinical schedules to identify opportunities to optimize provider time and effort.
Identify missing orders and send them for review and approval.
Gather information needed for referrals and prior authorizations.
Apply provider preferences and protocols to select, execute, or delegate follow-up actions based on patient notes.
Compose, edit, and obtain signatures for non-routine correspondence, including appeals of denied claims.
Manage provider documentation and information; compose and type non-routine factual correspondence.
Arrange travel, conference registration, and hotel accommodations.
Coordinate invited lectures and speaking engagements with organizations, hospitals, and others.
Research hospital medical records for information requested by physicians, insurance companies, and attorneys.
Determine daily surgery and ambulatory procedure order based on patient conditions and severity.
Coordinate and negotiate surgical and procedure schedules with operating room scheduling offices and ambulatory surgical center staff.
Authorize overbooking, rearranging, and rescheduling according to case complexity, medical urgency, cancellations, and applicable protocols.
Order and confirm necessary surgical or procedure equipment, devices, and medication; use contingency strategies to ensure readiness.
Ensure patient education and follow-up details reflect pre-operative readiness and post-operative rehabilitation expectations and activities.
Ensure relevant pre-operative testing and evaluation information is complete for anesthesiologist and operating room review.
Assemble electronic medical record information needed to complete disability paperwork.
Assess patient calls, prioritize medical concerns, obtain provider responses, and follow up with patients.
Serve as the main point of contact for patients before and after surgery.
Perform other duties as assigned.