Physician Sales Liaison – Implementation & Customer Success

Nsight Health• US,

14d•$70,000 - $80,000•Remote

About The Position

Nsight Health is hiring a Physician Sales Liaison on its Customer Success team to help physician practices become consistent sources of referrals for its Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. The role focuses on implementing referral workflows in provider practices and following up until those workflows become routine. It is remote and does not involve field visits, device support, or team management. The liaison owns a territory of provider accounts, learns how each practice operates, and adapts referral processes to fit its routines, including use of daily MRN emails or access to the practice’s EHR/EMR. The role requires kickoff conversations and ongoing follow-up with physicians and practice staff, with success measured by consistent, automatic referrals. Nsight Health is an AI-first organization. The role requires active, practical use of AI tools such as Claude, ChatGPT, and workflow automation platforms, along with judgment about when AI is useful. The position supports operations across multiple time zones; assigned working hours may align with Eastern, Central, or Pacific Time, regardless of the employee’s location. Compensation is $70,000–$80,000 in annual base pay, with annual on-target earnings of $90,000–$110,000 including performance-based bonus. The role is eligible for a monthly bonus based on company and individual performance. Benefits include PTO, medical, dental, vision, and supplemental insurance options, a 401(k) plan with a 3.5% company match, and company-provided equipment.

Requirements

2 to 5 years of experience in implementation, customer success, account management, outbound sales, or patient/provider enrollment, with a record of getting people to adopt and sustain a new process.
Ability to diagnose how an organization works and adapt a new workflow to fit it rather than relying on a single script.
Persistence in daily and weekly follow-up, with sound judgment about maintaining commitments without being pushy.
Ability to build trust with clinical and administrative staff, including physicians, front desk staff, and billing teams.
Working experience with multiple EHR/EMR systems or comparable clinical data platforms, and ability to learn new systems quickly.
Strong organizational discipline and ability to prioritize and manage a book of accounts.
Comfort initiating conversations with new contacts and building rapport on kickoff calls; sales experience is valued but is not the primary requirement.
Baseline understanding of healthcare program eligibility and PHI handling, or ability to learn quickly.
Active, hands-on daily use of AI tools in current or most recent workflow.
Fluency in spoken and written English.
Ability to self-manage a daily and weekly cadence without close supervision.
Flexibility to work assigned hours aligned with Eastern, Central, or Pacific Time.

Nice To Haves

Experience in remote patient monitoring, chronic care management, or remote care programs.
Experience using HubSpot or a comparable CRM for account and activity tracking.
Healthcare, medical, or clinic-based work experience.
Experience extracting patient or eligibility data from an EHR/EMR, or coaching others to do so.
Experience working directly with physician practices.
Spanish fluency.

Responsibilities

Diagnose how each assigned practice operates and identify a low-friction way to integrate referrals into its routine.
Lead kickoff conversations with providers and key staff to agree on the referral workflow, owner, and cadence.
Follow up daily or weekly with providers and staff to reinforce commitments while maintaining relationships.
Build trust with physicians, front desk staff, and office and billing staff.
Pull eligible patient lists from EHR/EMR systems or coach clinic staff to do so.
Prioritize territory accounts and determine which providers need focused outreach and which stalled accounts need a new approach.
Tailor messaging to clinical outcomes or financial and reimbursement considerations based on the person being addressed.
Log activity, outcomes, and next steps in HubSpot on the same day.
Apply working knowledge of program eligibility, including traditional Medicare, age 65+, and RPM/CCM criteria, and follow PHI-handling best practices.
Use AI tools to prioritize outreach and improve daily workflow.