Physician Relations Representative

WELL Health Diagnostic Centres•Sudbury, ON

22h•CA$45,000 - CA$50,000•Remote

About The Position

WELL Health Diagnostic Centres is looking for an enthusiastic and results-driven Physician Relations Representative (PRR). The PRR will be responsible for building and leveraging relationships with physicians through marketing initiatives and promoting the Company’s services to physicians and nurse practitioners across Canada. In managing relationships internally and externally, the incumbent will follow up with physician inquiries on call and in a timely manner with the goal of increasing patient referral and physician engagement with WELL Health Diagnostic Centres suites of businesses. About WELL Health Diagnostic Centres WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Requirements

0-2 years of related experience.
Bachelor’s Degree in Sales, Marketing, or related field.
Minimum of 1 year of COLD calling experience
Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Comfortable working with Microsoft Office Suite

Nice To Haves

Previous customer service experience/ sales experience is an asset.
experience with Salesforce.com is an asset.
Track record of initiative-taking and creativity in tackling sales and marketing challenges.
Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

Responsibilities

Converse with a pipeline of physicians, nurse practitioners across provinces through outbound calls.
Build and maintain strong, long-term relationships with current and new referring physicians and their support staff to offer a quality experience.
Recognize, convey, and promote telehealth businesses, including, but not limited to, MyDoctorNow and CardiologyNow. Articulate our competitive advantage to encourage both patients and physicians to utilize our services.
Resolve physician concerns immediately and effectively.
Bridge the connection between the referring physician and our specialists in the event that questions arise.
Collaborate with the clinic staff to achieve optimal patient care.
Develop in-depth knowledge of MyHealth’s offering and value proposition.
Manage and build an effective pipeline of physicians throughout various provinces.
Track activity and report results, such as daily call reports, weekly work plans, and territory analyses with the purpose of increasing referring volumes in Salesforce.
Interact and communicate collaboratively within the physician relations team and other leaders/ staff throughout the organization, as appropriate, to provide a quality customer experience.
Work closely with Clinic Leaders, Regional Leaders, and other teams to help manage and resolve issues and seize opportunities, proactively make recommendations and relay feedback to the management.
Understand the competitive market, including patient demographics, dynamics of physician relationships locally, hospital groups, etc.
Ensure patients are supported in preparation of their medical appointments via knowledge sharing to the referring offices, as applicable.
Accurately and efficiently answer customer questions with complete knowledge of the features and benefits of MyHealth’s services.
Collaborate with peers in other territories to enhance team capabilities and effectiveness.
Achieve overall performance goals of the organization.
Support other lines of business as call volume dictates.
Perform other related duties as assigned.

Benefits

full access to our group medical benefits
external wellness platforms
competitive pay
extended health and dental benefits
paid time off
exclusive perks through Perkopolis with 5,000+ discounts
mentorship opportunities
continuing education support
training and development support
internal mobility
clear pathways for career growth
Accommodations are available on request for candidates taking part in all aspects of the selection process.