Customer Relations Representative

Pfaff Automotive Partners • Markham, ON

2d • Onsite

About The Position

Customer Relations Representative - BMW Markham, Markham, ON L3R 5M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for a Customer Relations Representative to be the heart of our Service customer support team at BMW Markham. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! As a Customer Relations Representative, you will be responsible for assisting customers in booking service appointments for their vehicles.

Requirements

• Mandarin speaking is preferred
• Experience in a call center environment is mandatory.
• Experience with Microsoft Office is mandatory.

Nice To Haves

• Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
• Previous automotive experience is preferred.
• Outstanding customer service skills.

Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

Benefits

• Competitive Compensation
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential
• Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed