Associate Customer Relations Representative
About The Position
Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions. The Associate Customer Relations Representative supports the customer experience at Applied Medical by managing inbound and outbound customer interactions, processing orders, and collaborating across internal departments to resolve customer needs efficiently. This role works within a team-oriented customer relations environment and serves as a direct point of contact for external customers and internal partners including Credit, Field Operations, and Shipping. Candidates with a background in customer service, order management, or account support in a call center or manufacturing environment are encouraged to apply.
Requirements
- Bachelor's degree.
- More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
- Knowledge of Microsoft Excel and Outlook.
- Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
- Ability to manage multiple priorities simultaneously in a fast-paced, team-oriented environment.
Nice To Haves
- Bilingual in French
- Experience with Systems, Applications, and Products in Data Processing (SAP).
- Familiarity with order entry, account management, or customer support within a manufacturing or medical device environment.
Responsibilities
- Enter and manage customer orders accurately within Applied Medical's order management systems.
- Handle inbound and outbound customer communications to address inquiries, resolve issues, and support account needs.
- Collaborate with internal departments including Credit, Field Operations, and Shipping to ensure timely and accurate order fulfillment.
- Build and maintain strong working relationships with external customers by providing responsive, professional service.
- Learn and apply Customer Relations team processes, procedures, and system workflows to support daily operations.
- Assist with additional tasks and projects as assigned to support team and departmental goals.
- Understand and comply with safety rules and company policies.
Benefits
- Competitive compensation range: $24- $28 / hour(California).
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
