Customer Relations Representative

Landry's, LLC.•Houston, TX

8h•Onsite

About The Position

The Customer Relations Representative plays a key role in creating positive, lasting impressions for Landry’s guests. This is an excellent entry‑level opportunity for someone who enjoys helping others, building communication skills, and gaining valuable experience with a well‑known, growing organization. Success in this role can lead to continued career growth and advancement within the company. In this position, you will serve as a first point of contact for our customers, providing professional, friendly, and knowledgeable support across all Landry’s brands and locations. You will learn about our restaurants, hotels, entertainment venues, and corporate departments, allowing you to confidently answer questions, resolve concerns, and strengthen customer loyalty.

Requirements

Strong communication skills and a professional phone presence
Ability to type quickly and accurately while navigating multiple systems
Organized, detail‑oriented, and able to manage multiple tasks effectively
Comfortable using Microsoft Word, Excel, and Outlook
At least one year of customer service experience (call center or hospitality experience is a plus but not required)

Nice To Haves

call center experience
hospitality experience

Responsibilities

Maintain accurate documentation of customer interactions using Microsoft Word, Excel, and Outlook
Support customer retention efforts by creating positive experiences that reflect Landry’s commitment to hospitality and service excellence
Handle inbound and outbound calls, ensuring every interaction is helpful, positive, and solution‑focused
Listen carefully to customer concerns and clearly communicate details to the appropriate departments or leadership for follow‑up and resolution
Deliver exceptional customer service by responding to customer inquiries, concerns, and feedback in a timely and courteous manner