Physician Relations & Patient Experience Specialist
About The Position
Whatcom Eye Surgeons, a division of Northwest Eye Surgeons, is seeking a relationship-driven specialist to connect its ophthalmic specialists, referring providers, and patients. The role supports strong physician partnerships and helps patients have a seamless, personalized experience from referral through follow-up. The specialist builds relationships with referring providers, collaborates with internal teams, and identifies ways to improve communication, service, and coordination for providers and patients. Whatcom Eye Surgeons is a progressive ophthalmic medical and surgical practice providing advanced eye care throughout the Pacific Northwest. The organization brings together experienced specialists, advanced technology, and a broad range of medical and surgical eye care services. It states a commitment to diversity, equity, and inclusion and to a collaborative environment where colleagues feel respected, valued, and supported.
Requirements
- At least three years of healthcare experience, including work with physicians and provider offices.
- Customer service or patient navigation experience, including coordinating multidisciplinary teams.
Nice To Haves
- A bachelor’s degree in healthcare administration, business, marketing, communications, or a related field is preferred.
- An associate degree in healthcare administration, business administration, marketing, communication, or a related field is preferred; equivalent healthcare experience may be considered.
- Experience in a patient-facing, physician office, referral coordination, care navigation, or customer service role is preferred.
Responsibilities
- Develop trusted relationships with referring physicians and their office teams.
- Visit provider offices, educate referral partners, and strengthen long-term partnerships.
- Guide patients through the referral process, remove barriers, and support timely access to care.
- Coordinate communication among providers, patients, and clinical teams.
- Ensure referring physicians receive timely updates, consultation notes, and operative reports.
- Identify opportunities to improve workflows and the referral experience.
- Share provider and patient feedback to drive continuous improvement.
Benefits
- Medical, dental, and vision insurance
- Robust ancillary benefits
- 401(k) plan with employer contribution
- Company-paid life insurance
- Generous PTO and holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
