Patient Relations Specialist

Mountain State Oral & Facial Surgery•Ashland, KY

1d•$34,000 - $40,000

About The Position

Mountain State Oral & Facial Surgery, part of a multi-state oral, maxillofacial, and facial cosmetic care organization supported by P3 Partners, is seeking a dedicated Patient Relations Specialist. The organization provides patient-centered care in a compassionate environment and is looking for a patient-focused, team-oriented professional who communicates clearly, collaborates, and demonstrates positivity and a commitment to excellence. The Patient Relations Specialist supports patients and helps maintain an efficient, welcoming practice. The role includes customer service, appointment scheduling and confirmation, check-in and check-out, payment collection, patient phone support, insurance verification, and assistance with charting and records. The specialist also helps maintain patient flow, confidentiality, and a clean, professional workspace.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
Excellent organizational skills and attention to detail.
Proficiency with computer systems, including electronic medical records (EMR) and scheduling software.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
Commitment to ongoing training, continuing education, and following company policies and safety guidelines.
Ability to sit, squat, bend, and twist frequently.

Nice To Haves

Associate degree or higher.
Prior experience in healthcare or patient relations.

Responsibilities

Deliver customer service support to patients and ensure an outstanding customer experience.
Schedule and confirm patient appointments.
Handle patient check-in and check-out procedures.
Respond to patient phone calls.
Collect payments from patients.
Perform scanning and filing tasks and assist with charting.
Confirm patient insurance information.
Maintain strict confidentiality and handle sensitive information discreetly.
Maintain a clean and professional workspace, including the waiting area.
Perform duties necessary to maintain patient flow and complete additional tasks as assigned.